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At TrueLayer, we’re building the future of payments. We’re on a mission to take on outdated payment methods with a solution designed for today’s online, on-demand economy. By removing friction at the heart of commerce — the payment — we’re making it faster, safer, and smarter for everyone.
To date, we’ve raised $300 million from world-renowned investors including Stripe, Tiger Global, Addition, and Tencent. With offices in London, Milan, and Dublin, we’re trusted by industry leaders like RyanAir and Just Eat Takeaway. But this is just the beginning.
We’re reimagining how the world pays, invests, shops, and saves. We’re transforming payments for industries like e-Commerce and iGaming, redefining what’s possible with technology and innovation. Now, we’re looking for people who are ready to help us build a brand that changes an industry.
At TrueLayer, our people are our greatest asset. We’re looking for a People Operations Partner to help us design, manage, and continuously improve the operational experience of every TrueLayerista. This is a critical role focused on optimising new and existing systems, processes, and data that underpin our People strategy – making sure our operations are efficient, scalable, and human-first.
You’ll be at the heart of our employee journey – from onboarding to off boarding – ensuring seamless processes, accurate data, and an exceptional user experience. You’ll also partner across the business to implement tech solutions, manage vendors, and support compliance, payroll, and benefits, all while keeping employee experience front and centre.
What we expect from you in this role:
🔁 Deliver Operational Excellence Across the Employee Lifecycle- Take ownership of key lifecycle processes – onboarding, internal changes, and offboarding – ensuring a smooth and consistent experience for employees.
- Collaborate with People Partners, Talent, IT, and Legal to execute and continuously improve end-to-end processes.
Maintain and update process documentation and employee journey guides for clarity and consistency. - Accurately process changes such as promotions, salary updates, and contract amendments.
- Manage our HRIS (HiBob), ensuring data accuracy, clean workflows, and access controls.
- Troubleshoot and resolve system issues, working directly with internal users and external vendors.
- Build and maintain templates, approval flows, and automation that improve efficiency and scalability.
- Perform regular data audits to maintain accuracy and system reliability.
- Manage data access and reporting in line with GDPR and our internal data policies.
- Produce and interpret key People metrics and reports to inform decision-making.
Keep documentation and records audit-ready and compliant.
- Own day-to-day administration of employee benefits – handling starters, leavers, and renewals.
- Provide accurate, timely inputs for payroll and work closely with Finance on processing.
- Build strong relationships with external benefits providers and internal stakeholders.
- Continuously assess current workflows to identify inefficiencies and pain points.
Proactively suggest and implement improvements using technology, automation, or better process design. - Stay on top of HR tech trends and make recommendations that enhance employee and team experiences.
- Act as the first point of contact for operational People queries – resolving issues with clarity and empathy.
- Oversee the People inbox, ensuring timely and helpful responses.
- Represent People Operations in cross-functional projects and business initiatives.
- Build strong relationships across the business and be a calm, reliable presence during busy or ambiguous moments.
- Previous experience in a People Operations or HR role, ideally in a high-growth, fast-paced company
- Strong knowledge of HRIS platforms (ideally HiBob), workflows, and reporting capabilities
- Good understanding of employment lifecycle, benefits, payroll input, and legal documentation
- Familiarity with GDPR and handling sensitive employee data responsibly
- Experience managing visa processes and global employee requirements
- Highly organised with exceptional attention to detail, ensuring accuracy across processes and data
Strong communicator – able to clearly explain complex or detailed information in written, verbal, and visual formats - Confident working with data: skilled in Google Sheets (including pivot tables and formulas), BI tools, and creating templates for data handling and analysis
- Analytical and solutions-focused, with a mindset for continuous improvement and process optimisation
- People-first approach – passionate about improving the employee experience through efficient, people-centric operations
- Calm, adaptable, and resilient when working in fast-paced or ambiguous environments
- Strong project management skills – experienced in process mapping and leading cross-functional collaboration
- Able to build data confidence in others by setting standards, sharing best practices, and creating clear frameworks
- Real impact on the day-to-day experience of every TrueLayerista
- You’ll work with a passionate, collaborative, and forward-thinking People team
- Chance to shape and scale People Operations in a tech-driven, data-led way
We’re a company that really lives our values including Value People
Don’t meet all the requirements?
Multiple studies have shown that women and people of underrepresented groups are sometimes less likely to apply to jobs unless they meet every single requirement. At Truelayer, we are committed to building a diverse workforce, so if you are excited about this role and have the essential skills, but not the entire checklist - we’d still love to hear from you!
BenefitsWhat you can expect from us:
- Meaningful equity in the company 💰
- Flexible hours and hybrid working — work from home 🏡 3 days a week and our incredible offices 2 days a week in London 🇬🇧Milan 🇮🇹 and Dublin 🇮🇪
- Need to collect the kids from childcare? Love a workout in the gym first thing? No worries, we trust you to do your best work within our hybrid framework 🧘
- A one-off remote-working budget to help you set up your home office 💺
- 24 days holiday as standard ✈️ with flexible bank holidays, so you can take those days whenever you like 🌍
- 12 fully-paid wellbeing days a year and your birthday off (on top of the holiday allowance) 🕊️
- 2 volunteering days to support causes important to you
- 90 day ‘work from abroad’ policy 👩💻☀️
- Generous parental leave, above and beyond statutory requirements and with no minimum tenure 👪
- Competitive pension contribution at 4% & 4% 🧓
- Private health insurance from the day you start 🧑⚕️
- Membership of mental wellbeing platform Spill and premium Calm subscription
- A £1000 budget to spend on learning & development each year 📚
- Free lunch from Just Eat 🥙 (If you choose to work from the office on Tuesdays, Wednesdays and Thursdays)
At TrueLayer, we don’t just do inclusion and diversity. We embrace people that have different opinions, perspectives and personalities. Because we believe that by seeing the world from all sorts of angles, we can make life better for all the people who live in it. We strongly encourage applications from underrepresented groups (e.g. people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from all socio-economic backgrounds). If you’d like to discuss alternative working patterns, please let us know.
TrueLayer London, England Office
Hardwick Street, London, United Kingdom, EC1R 4RB
