The People Operations Manager will lead a team focused on optimizing People Ops processes, ensuring compliance, and enhancing the employee experience from onboarding to payroll. The role involves collaboration with Finance, Legal, and Tech teams, streamlining operations, and leveraging HR systems for efficiency.
We’re the Moonpig Group – home to Moonpig, Greetz, Red Letter Days and Buyagift – and we’re on a mission to make people feel loved, celebrated and remembered. Whether it’s a card that gets them laughing out loud or a gift that makes their day, we help people stay close, no matter the miles.
We’re proud to be leading the online gifting revolution, with brilliant products, clever tech and a whole lot of heart. Our platform makes it easy to create moments that matter – packed with personal touches and delivered with care.
We’re not just about selling cards or gifts – we’re here to spread joy, spark smiles and make every celebration feel extra special. And with values that guide how we work and support one another, we’ve built a place where people (and ideas) can truly thrive.
If you’re looking to make an impact, bring your spark and be part of something meaningful – we’d love to have you on the team. 🌙🐷
People Operations Manager |📍London or Manchester – Hybrid (1–2 days per week) | 💰Competitive Salary + BenefitsAbout the Role
We’re looking for a People Operations Manager to lead the engine room of our People function at Moonpig. This is a high-impact role focused on delivering a seamless, high-quality employee experience through simple, scalable, and compliant People Operations.
You’ll lead a talented team and take ownership of all core People Ops processes—from onboarding and payroll to data, governance, and policy. With a strong focus on accuracy, simplicity, and continuous improvement, you’ll ensure everything runs smoothly behind the scenes while enabling the wider business to scale effectively.
Working closely with teams across Finance, Legal, Tech, and People, you’ll play a key role in shaping how we deliver consistent, efficient, and user-friendly experiences across the employee lifecycle.
Key Responsibilities:
- Lead and develop the People Operations team, setting clear standards for service quality, accuracy, compliance, and continuous improvement
- Own and optimise People Ops processes to ensure they are simple, scalable, and user-friendly, removing unnecessary complexity
- Establish and maintain strong operational controls and governance to ensure accuracy, risk mitigation, and audit readiness
- Ensure global People Operations meet all legal, regulatory, and internal compliance requirements
- Oversee the end-to-end global payroll process, ensuring accuracy, timely delivery, and robust financial and data controls
- Lead the development, implementation, and review of People policies across the Group
- Manage compensation and benefits processes, ensuring alignment to policy and clear communication
- Own onboarding and offboarding processes, ensuring a consistent and high-quality employee experience
- Manage international mobility, including visa applications and renewals
- Maximise the use of HR systems to streamline workflows, maintain accurate data, and deliver meaningful reporting
- Identify opportunities to leverage AI and technology to improve efficiency and insight
- Develop and maintain People metrics and reporting to support data-led decision making
- Partner with Finance, Legal, Tech, and People teams to ensure aligned and effective delivery
About You:
- Proven experience in a People Lead or People Operations Manager role
- Strong background in designing and implementing scalable, efficient People processes
- Deep understanding of governance, compliance, and audit readiness within HR
- Expertise across the full employee lifecycle, including onboarding, offboarding, and employee relations
- Experience working in fast-paced, high-growth or international environments
- Hands-on experience managing global payroll processes
- Demonstrated experience leading and developing small teams
- Ability to simplify complexity and create clear, user-friendly solutions
- Strong coaching and mentoring capability
- Excellent organisational, communication, and stakeholder management skills
- Proficiency in HR systems, data management, and reporting
- High attention to detail with a strong focus on accuracy and service quality
- Collaborative and team-oriented approach with the ability to influence across functions
- High integrity with a commitment to confidentiality
- Positive, solutions-focused mindset with resilience in a dynamic environment
Interview Process:
- Stage 1: Recruiter Screening Call (30 mins)
- Stage 2: Hiring Manager Interview (30 mins)
- Stage 3: Stakeholder Interview (People Partnering and Finance) (60 mins)
- Offer! 🎉
Our process may vary depending on role and availability. We keep candidates informed of any changes.
What's in it for you?
We believe in empowering our team to do their best work. Enjoy:
💰 Competitive Pay & Bonuses: Plus, generous pension plans & staff discounts.
💆🏽 Wellbeing First: Private healthcare (UK), mental health support & dog-friendly offices (London & NL).
🏖️ Flexible Working & Time Off: Generous holidays, hybrid working (1-3 days in office, depending on role/team) & up to 20 days of international working.
📈 Career Growth: Learning allowances, coaching & development programs.
Want to know more?
Explore our full benefits package: here
Our Ways of Working:
We trust our colleagues to do what’s right and offer flexibility to support a balance between work and life. At the same time, face-to-face office time is an important and expected part of working at Moonpig Group. We believe regular in-person working supports collaboration, alignment, and effective decision-making. Candidates will have regular and ongoing time working from the office as part of their role, which will be discussed during the recruitment process.
Moonpig Group's Commitment to Equality, Diversity, and Inclusivity:
At Moonpig Group, we’re all about creating a workplace where everyone feels they truly belong. We celebrate what makes each of us unique, whether that’s our background, how we work best, or what matters most to us.
From working parents who need flexible hours to neurodiverse colleagues with specific working styles, we’re here to support our people in ways that work for them. Because when you feel valued and included, you can thrive, and so can we.
We’re proud to have a number of employee-led groups driving this forward, including our LGBTQ+, Gender Balance, Neurodiversity and EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) communities, plus our Group-wide EDI committee. These teams help make sure every voice is heard and every idea has a place.
We know that diversity fuels creativity, innovation and connection, and that’s why we’ll keep pushing for progress. Together, we’re building a culture where everyone feels safe, supported, and free to be their brilliant, authentic selves.
If you have a preferred name, please use it to apply and share your pronouns if you are comfortable to do so😊 - If you have any reasonable adjustment requests throughout the interview process please let us know on your application or speak to the Recruiter.
Top Skills
AI
Hr Systems
Moonpig London, England Office
10 Back Hill, Herbal House, London, United Kingdom, EC1R 5EN
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