People Operations Manager

Our dynamic global People team are based across Americas, EMEA and APAC. We are focused on balancing the needs of the employee and the business, by building strong relationships with employees and managers, and working together to achieve business goals. We are looking for a commercially focused People Operations Manager to join our friendly and dynamic team who is able to operate both strategically and operationally. The role will be based in our Cambridge HQ office leading the operational EMEA/APAC People team. They will report to, and work closely with the Head of People.

You will guide and support the People team on employee relations matters around conduct and capability, grievance and disciplinary matters, absence issues, and any other employee relation matters. You'll also be managing and mentoring the People Operations team to ensure they deliver best in class service to the business, including managing performance to ensure the team are meeting their objectives. This role will also include managing relationships with key stakeholders across the business. 

You will be the point of escalation for the People Operations team, making considered and timely decisions on ER matters, including but not limited to capability, grievance, disciplinary, redundancy, settlements. Additionally you might be:

 • Working on strategic projects alongside the People Business Partners and/or the management team as we enhance our company culture and working environment.

• Leading HR ISO audits. Ensuring processes, procedures and documents are up to date and in line with standard operating procedures as well as compliant with global and local employment law and procedures.

• Approving monthly payroll checks, working closely with the payroll team.

• Ensuring the teams SLA’s are successfully met, i.e. answering queries via the ticket system, closing ER cases within a reasonable timeframe.

• Working with wider People team to drive employee engagement and culture with creative initiatives.

• Working closely with the Head of People and Systems to ensure our HRIS and Ticketing system are working sufficiently, making suggestions where required for business improvements to ensure operational efficiency.

You will have recent and relevant experience as an HR Manager leading a global team within a comparable environment, ideally with an operational focus. You will need to have excellent communication skills, interpersonal skills, ethics, and cultural awareness and the ability to work well under pressure, with good time management and organisational skills. A proven ability to influence and interact successfully with cross functional teams and be able to work in a fast-paced environment and is adaptable to change.

You will be CIPD Level 7 qualified or equivalent.

• Strong experience of relevant UK legislation.

• Confidence and ability to communicate to senior managers and key stakeholders.

• Strong understanding of HRIS system, (Workday is advantageous).

• Employment legislation experience across EMEA/APAC is advantageous.

• Passionate about people operations, processes and providing exceptional service to our workforce.