People Operations Manager (HR)

• Build strong relationships with leaders and managers across the business
• Get under the skin of current people processes, policies, and systems
• Understand key employee relations trends and current challenges
• Identify quick wins to improve efficiency, consistency, and experience

• Take ownership of employee relations cases, ensuring a fair and consistent approach
• Strengthen and streamline core HR processes (e.g. onboarding, lifecycle changes, documentation)
• Support managers to confidently handle people matters
• Use data and insights to spot trends, risks, and opportunities

• Lead continuous improvement of People operations and admin processes
• Ensure policies and practices are clear, up to date, and aligned with our values
• Create scalable, efficient ways of working as we grow
• Act as a trusted partner on complex or sensitive people matters

Key Responsibilities

• Deliver consistent, high-quality employee relations support across the business
• Build efficient, scalable, and compliant People operations
• Enhance the employee experience through strong processes and clear communication

• Own and manage employee relations cases end-to-end, including disciplinaries, grievances, absence, and performance concerns
• Provide expert guidance to managers, ensuring fair, consistent, and legally compliant outcomes
• Lead and continuously improve HR administration processes across the employee lifecycle
• Maintain and evolve HR policies, ensuring they are practical, compliant, and aligned with company values
• Oversee and optimise People systems and data accuracy
• Use people data to identify trends (e.g. ER cases, absence, attrition) and recommend actions
• Support audits, reporting, and compliance requirements
• Collaborate with People Partners, Talent, and L&D to ensure a joined-up people experience
• Identify opportunities to automate, simplify, and improve how we work 

Skills, Knowledge and Expertise

• Proven experience in an HR Operations, Employee Relations, or similar role
• Strong working knowledge of UK employment law and HR best practice
• Confident managing complex and sensitive employee relations cases
• Highly organised, with strong attention to detail and process improvement mindset
• Comfortable working in a fast-paced, evolving environment
• Excellent communication skills—you can balance empathy with clarity and credibility
• Data-literate, with the ability to use insights to inform decisions
• Experience with HR systems and managing employee data
• CIPD Level 5 (or equivalent)

About
Vintage Cash Cow and Arcavindi, exist to create a world where everything has value and nothing is wasted, on a global scale.Together, we form the UK and European operations of the Vintage Group, united by one purpose, one mission, and one set of values.Vintage Cash Cow is our UK operation and the foundation of our business. It’s where our model was built, tested, and proven, making it easy for customers to sell multiple pre-loved valuables in one simple, trusted journey. Arcavindi is our European operation. Built on the same proven model, it takes what works in the UK and adapts it for new markets across Europe, allowing us to scale our impact internationally.While our brands reflect different markets, we are one business, working as one team. Our people collaborate across borders, share ownership of outcomes, and bring the same care, fairness, and common sense to everything we do.Behind the scenes, we are building the world’s largest international trading platform for pre-loved items, powered by expert people, smart data, and a shared belief in the circular economy.Every item we buy is rehomed, reused, or responsibly recycled — keeping valuable materials in play and out of landfill, and ensuring we always treat customers and their treasures with care and respect.