People Operations Lead

At TrueLayer, we’re building the future of payments. We’re on a mission to take on outdated payment methods with a solution designed for today’s online, on-demand economy. By removing friction at the heart of commerce — the payment — we’re making it faster, safer, and smarter for everyone.

To date, we’ve raised $300 million from world-renowned investors including Stripe, Tiger Global, Addition, and Tencent. With offices in London, Milan, and Dublin, we’re trusted by industry leaders like RyanAir and Just Eat Takeaway. But this is just the beginning.

We’re reimagining how the world pays, invests, shops, and saves. We’re transforming payments for industries like e-Commerce and iGaming, redefining what’s possible with technology and innovation. Now, we’re looking for people who are ready to help us build a brand that changes an industry.

At TrueLayer, our people are our greatest asset. We’re looking for a People Operations Lead to help us design, manage, and continuously deliver an outstanding employee experience. This is a critical role focused on optimising new and existing systems, processes, and data that underpin our People strategy – making sure our operations are efficient, scalable, and human-first.

You’ll be at the heart of our employee journey – from onboarding to offboarding – ensuring seamless processes, accurate data, and an exceptional user experience. You’ll also partner across the business to implement tech solutions, manage vendors, and support compliance, payroll, and benefits, all while keeping employee experience front and center.

This role includes line management responsibilities, leading a small team across our UK and EU offices. You’ll coach, develop, and inspire your team to deliver excellent employee support and advisory services, while ensuring operational excellence and legal compliance across our markets.

• Execute the People Operations strategy aligned with broader Team and Company goals.
• Drive the continuous improvement and scalability of operational frameworks to support growth and an exceptional employee experience.
• Oversee the full employee lifecycle – onboarding, internal moves, offboarding, and everything in between – ensuring smooth, consistent, and people-first processes.
• Design and implement initiatives that elevate the employee experience, with a focus on engagement, satisfaction, and operational efficiency.
• Keep informed of legal and regulatory updates, adjusting internal processes and policies accordingly.
• Ensure that there is the best balance of thinking strategically and working operationally. This includes being able helping getting “hands-on” and into the “weeds” as needed. 

• Own the HRIS platform ensuring system reliability, data integrity, and a seamless user experience.
• Lead the evaluation, implementation, and adoption of new HR technologies to support service delivery at scale.
• Document all People processes and systems, ensuring clarity through user guides and accessible documentation.
• Drive the usage of AI across the team to reduce friction and increase efficiency and scalability with systems/tools/processes.

• Identify and address inefficiencies by designing simplified, standardised, and scalable workflows. Utilise AI to drive these outcomes.
• Champion automation and continuous improvement across the People function.
• Collaborate closely with cross-functional teams including Legal, Finance, and Compliance to ensure all operational processes are robust and aligned.

• Ensure data accuracy, privacy, and GDPR compliance across all People systems.
• Track and report on key People metrics, using insights to influence business decisions and strategy.
• Build data confidence within the People team, enabling meaningful, insight-led conversations with stakeholders.
• Deliver quality reporting, dashboard and insights that meet the team requirements as well as other stakeholders including; Leadership team, functional areas, board requirements etc.

Vendor & Compliance Management

• Manage third-party vendor relationships across EORs, background checks, HRIS, benefits, etc.
• Conduct regular vendor reviews, negotiate contracts, and ensure performance aligns with business needs.
• Maintain compliance with local employment laws and regulations across the UK and EU as well as meeting internal and external audit requirements such as SOC2..

• Oversee benefits administration, including enrolments, renewals, and utilisation reporting.
  Partner with Finance to provide accurate payroll data and continuously improve payroll operations.

• Deep experience in HR operations and utilising systems and tools to create efficiency in a fast-paced, scale-up or tech environment.
• Tech-savvy and confident working across HRIS, ATS, payroll, and benefits systems. 
• Data-literate, using metrics and insights to influence decisions and build business cases.
• Passion for and experience of implementing AI to drive efficiency and scalability. 
• Process-oriented and constantly seeking ways to improve, simplify, and scale.
• Natural collaborator with high EQ – empathetic, emotionally intelligent, and confident communicating across all levels.
• High levels of  ownership, love solving problems, and are comfortable with ambiguity and change.
• Knowledgeable in UK employment law (EU knowledge is a plus), with a strong grasp of compliance, documentation, and governance.

We would be particularly excited if you have: 

• Experience working in financial services or regulated industries.
• Familiarity with tools like HiBob, Greenhouse, Remote and Jira.

Don’t meet all the requirements?

Multiple studies have shown that women and people of underrepresented groups are sometimes less likely to apply to jobs unless they meet every single requirement.  At Truelayer, we are committed to building a diverse workforce, so if you are excited about this role and have the essential skills, but not the entire checklist - we’d still love to hear from you!

At TrueLayer, we don’t just do inclusion and diversity. We embrace people that have different opinions, perspectives and personalities. Because we believe that by seeing the world from all sorts of angles, we can make life better for all the people who live in it. We strongly encourage applications from underrepresented groups (e.g. people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from all socio-economic backgrounds). If you’d like to discuss alternative working patterns, please let us know.