People Operations Administrator

Your Role: People Operations Administrator

Do you love creating impactful employee experiences and have a knack for customer service? If you have a proactive and positive attitude and thrive in a fast-paced setting with multiple priorities, this role has you written all over it!

As a People Operations Administrator, you'll be part of the go-to team for all things people-related, handling queries from Global team members and managers. You'll execute processes - from onboarding to offboarding - to deliver a smooth, self-serve experience, contribute to impactful projects that elevate the employee journey and streamline workflows. Working closely with People & Culture teams, you'll ensure exceptional, timely service to our Global team members.

Key Responsibilities

• End-to-End People Processes: Deliver employee lifecycle processes from onboarding through to exit, ensuring a smooth, timely, consistent experience for employees and managers. Ensure excellent employee experience, continuous improvement across workflows, and promote self-service tools for managers and team members.

• Inquiries & Support: Main point of contact for cases across a wide range of employee inquiries covering payroll, benefits, policies, time off, processes etc, while ensuring timely and effective resolution or escalation as needed. 

• Data Management & Reporting: Keep and manage people data sensitively, always ensuring confidentiality. Support on reporting requirements as needed.

• Compliance and Policy Support Follow process and policy to ensure people operations are aligned with company policies, support reviews or updates, and compliance projects as needed.

• Knowledge Management: Maintain an internal knowledge base, updating guides, FAQs, and policies to support self-service options and reduce inquiry volumes.

• Benefits and compensation: Support data gathering and engagement activities for benefits and compensation initiatives.

• People-Centric Projects: Play a role in people-focused projects, whether in response to business changes or new initiatives, to drive positive impact.

What Success Looks Like

In your first few months, you’ll have:

• Built strong working relationships with internal teams.

• Gained insight into our company culture and the impact of People & Culture.

• You've quickly grasped the end-to-end people processes, become a Workday expert supporting the delivery of key employee moments seamlessly.

• You’re actively contributing to people-centric projects across Ops, benefits and payroll, showing proactive contributions and timely delivery on objectives.

• You’ve already implemented small but meaningful improvements to workflows.

What You’ll Need

• Process Management: Previous experience in delivering people processes from onboarding to exit, with a focus on smooth, consistent, and self-service-driven workflows.

• HR Knowledge & Compliance Awareness: Familiarity with core HR functions like payroll, benefits, onboarding, and policy basics, plus an understanding of employment laws to ensure compliance.

• Data & Reporting: Comfortable with people data management and reporting.

• Systems Proficiency: Proficiency with HRIS and comfort with new tools is a plus. Prior knowledge of Workday would be a bonus.

• Effective Communication & Problem Solving: Strong written and verbal communication to provide clear, helpful guidance and the ability to troubleshoot HR issues or escalate as needed.

• Attention to Detail & Accuracy: High attention to accuracy in data entry, document management, and employee records to maintain data integrity and prevent errors.

• Efficient Workflow & Time Management: Skill in managing multiple requests simultaneously, prioritising tasks, and meeting response timelines in a fast-paced environment.