ICE (iceservices.com)
People & Culture Business Partner (12-Month FTC – Maternity Cover)
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ICE is a purpose-driven organisation, founded by rightsholders, for rightsholders.
We exist to support songwriters, enabling societies and publishers to accurately compensate them when their work is used internationally.
We operate at the exciting intersection of technology, music, and data.
Since our 2010 launch, we have paid billions to rightsholders through deep expertise in Copyright, Processing and Licensing.
Our collaboration with stakeholders across the industry delivers best practice, new processes & innovative solutions for better royalty flows.
Strategic investment in technology enables us to process trillions of streams, to deliver the maximum revenue for rightsholders.
ICE has grown to distribute more than €1bn in royalties per year, licensing music services such as Spotify, Apple, YouTube and TikTok.
About the Role
We’re looking for a dynamic People & Culture Business Partner to join us on a 12-month fixed-term contract, covering for a Senior P&C Business Partner. In this pivotal role, you'll take full ownership of People & Culture initiatives across our fast-growing UK team, currently 120 strong and still expanding.
As a trusted strategic advisor, you'll partner closely with leaders and employees across our London office, guiding them through everything from organizational development to employee engagement. You'll be instrumental in nurturing our culture, shaping our people strategy, and ensuring a consistent, high-quality employee experience as we scale.
Reporting directly to our Chief People Officer (CPO), you’ll also lead a dedicated People & Culture Specialist, supporting you in delivering impactful HR initiatives. This is an exciting opportunity for someone who thrives in a fast-paced, people-first environment and is passionate about driving growth, engagement, and culture from within.
Key Responsibilities:
- Act as the primary point of contact and trusted advisor for all People & Culture matters, partnering closely with managers and employees to embed our people-first approach across the organization.
- Support and coach leaders to strengthen their leadership capabilities and foster a high-performance, inclusive culture.
- Lead the delivery of a high-impact P&C service by driving new initiatives and continuously optimizing strategies, processes, and systems to meet the evolving needs of the business.
- Serve as the key P&C project lead for the successful transition to our new payroll provider. With the go-live set for 1 October 2025, and transition of current benefits. You’ll play a critical role in ensuring a smooth, on-time implementation.
- Oversee accurate and timely payroll processing in collaboration with our external payroll partner, ensuring all compliance standards are met.
- Maintain and ensure ongoing compliance of employee records, reports, and documentation in alignment with UK employment regulations.
- Drive the development, implementation, and regular review of internal HR policies and personnel guidelines, ensuring they reflect best practices and legal standards.
- Provide leadership, coaching, and professional development to the People & Culture Specialist reporting into you, helping them grow and thrive in their role.
Requirements and Qualifications:
- A university degree in Human Resources, Business Administration, or a related field, with a focus on People & Culture (or equivalent relevant education).
- Proven experience in progressive P&C roles—ideally within a mid-sized, international organization.
- A solid grasp of all core HR disciplines, from employee relations to talent development and organizational design.
- Strong business acumen with the ability to translate business needs into effective, practical HR solutions.
- Excellent relationship-building skills, with the ability to balance the needs of your stakeholders with broader organizational goals.
- A structured, analytical mindset combined with a proactive, hands-on approach to problem-solving.
- Confident communicator, able to influence and engage across all levels of the business—from team members to senior leadership.
- Exceptional planning and organizational skills, with the ability to prioritize, multi-task, and maintain attention to detail in a dynamic environment.
- A high level of ownership, reliability, and commitment to excellence in everything you do.
- In-depth knowledge of UK employment law and solid experience with payroll processes is essential.
Who You’ll Be Working With
You’ll be joining a close-knit People & Culture team of seven—collaborative, supportive, and always working together with respect and curiosity. We value open, honest communication, celebrate new ideas, and believe in showing up for one another—whether it’s tackling big projects or lending an ear for the small stuff.
If you're looking for your next career move in a role where you can make a real impact, contribute to shaping a strong people-first culture, and grow alongside a team that truly values collaboration, we’d love to meet you.
- Competitive local benefits based on your location
- We promote flexible working regarding time and/or place
- Both mental and physical health initiatives
- Corporate pension scheme
- Comprehensive training and development opportunities
- Industry insider events, team socials and company events
- Enhanced holiday allowance
We welcome candidates from all backgrounds, regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background, and any other protected characteristic.
We are committed to making all stages of our recruitment process accessible to candidates with disabilities. Please speak to our recruitment team and we will work with you to make reasonable adjustments to ensure you can perform at your best throughout your application.
ICE (iceservices.com) London, England Office
10-12 Russell Square, Russell Square House, , England , London, United Kingdom, WC1B 5EH,
