Pensions Support Specialist

Salary: £42,000 depending on experience plus Veolia benefits including discretionary bonus scheme

Location: Hybrid with 3 days in our London Office per week and occasional travel to Staffordshire

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. 

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

• Access to our company pension scheme

• Discounts on everything from groceries to well known retailers

• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to

• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household

• One paid days leave every year to volunteer and support your community 

• Ongoing training and development opportunities, allowing you to reach your full potential

• Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards.

Veolia is looking for a Pensions Support Specialist to join our HR team.

Do you have a passion for solving complex problems and a genuine interest in pensions? We're seeking a proactive, detail-oriented professional to become the go-to expert for pension queries across our organisation.

What you'll be doing:

As our Pensions Support Specialist, you'll be the trusted first point of contact for our HR Business Partners and Employee Relations teams. You'll combine technical pension knowledge with excellent stakeholder management to:

• Resolve pension queries independently - Use your expertise to find solutions and know when to escalate

• Support strategic HR projects - Bring pension considerations to key organisational initiatives

• Improve pension communications - Help colleagues understand their pension schemes clearly and confidently

• Manage complex cases - Handle 5-10 simultaneous pension cases with excellence

• Drive governance compliance - Ensure our decision-making and pension documentation stays current, accurate, and compliant

You'll work with:

• HR Business Partners & Employee Relations Specialists

• Internal Communications teams

• External pension providers & legal advisers

• Veolia's 15,000 colleagues (indirectly, through excellent support)

You will have the opportunity to Develop Your Expertise - Grow your pension knowledge while supporting strategic initiatives and work in a Collaborative Culture - across departments with engaged, supportive teams, whilst building skills in governance, project management, and stakeholder engagement.

Become part of our Green Up Strategy and make a positive impact and help 15,000 colleagues understand and access their pension benefits.

If you're a proactive problem-solver with pension expertise and a passion for helping others navigate their benefits, we'd love to hear from you!

What we're looking for:

• Previous experience in pensions (management, consulting, or administration)

• GCSE Maths & English (or equivalent)

• Advanced skills in: Problem solving, relationship management, communication, time management, and decision-making

• IT literacy: Intermediate Excel/Google Sheets and Word/Google Docs skills

• Strong interpersonal skills - You can influence, negotiate, and build trust

• Organised & deadline-driven - You manage multiple priorities effortlessly

• Self-starter mentality - You take initiative and drive projects forward

Desirable:

• Graduate degree (or equivalent)

• PMI or relevant pensions qualifications (RPC, Trustee Certificate)

• The Pensions Regulator's Trustee Toolkit

• Workday experience

What’s next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. 

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. 

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.