Pensions Digital Product Owner

Pensions Digital Product Owner
Home Based
As a Pensions Digital Product Owner, you will help manage the digital experience for our existing clients using our bespoke on-line member portal. You will be expected to work closely with our clients to understand their digital needs and be able to prioritise these needs to inform the digital roadmap.
In return, you'll have a genuine impact on our key clients, help shape the digital future for pensions and will be well-positioned to gain recognition for your contribution.

Job title:

Pensions Digital Product Owner

Job Description:

Key Responsibilities:

• Developing, launching, and improving digital products
• Working closely with the Pensions Product Solutions Team and design principles plus wider cross-functional teams such as designers, developers, operational and engagement teams to ensure that the product meets the needs of its users and achieves its business objectives.
• You may also be expected to manage a Digital Engagement Executive and a Data Analyst to assist with the delivery of the day-to-day work
• You will work closely with the Head of Digital Product Solutions to play a key role in the digital product delivery process and Capita pensions digital strategy
• You will also collaborate with the inhouse program, operational and engagement teams and work closely with our development teams to prioritise issues, bugs and functionality.

Other responsibilities

• Work collaboratively with the wider Digital Product Solutions Team operating within Design standards and aligning strategies.
• Working closely with the Senior Digital Lead and wider team.
• Work collaboratively with a team of digital, engagement, and design professionals to deliver digital products for strategic clients.
• Providing the UX team, with projects and direction based on information gathered from operational teams, Members and stakeholders
• Share knowledge and mentor your direct reports and others.
• Analyse user feedback to help improve our digital products.
• Develop business cases and user stories for new features.
• Collaborate with the design, engagement and IT teams to draft new/amended products or services.
• Working with key stakeholders to help inform product development.
• Manage relationships between teams, partners, and customers.
• Work with project teams and key stakeholders to develop and deliver user-centred solutions within project timeframes and objectives.
• Work closely with IT to understand technical constraints in journeys and help adjust the journey appropriately.
• Manage ongoing design and functional development of strategic client websites
• Collaborate with research lead to conduct website usability testing to review site performance

Skills, Knowledge and Experience

  

Essential

• Digital product experience in the financial services sector ideally pensions
• Digital product experience that includes extensive exposure to on-line portals / websites
• Have been resident in the UK for the last 3 years as some security clearance is required
• Can demonstrate strong communication and negotiation skills with the ability to articulate information in front of stakeholders from all backgrounds. Helping them understand our vision now and in the future. Being able to appropriately challenge different points of view and work towards an agreed solution.
• You must be analytical and be comfortable reviewing data to identify challenges in journeys and make customer centric decisions. You must be able to clearly articulate issues and work with the UX, operational and IT teams on solutions for compelling journey improvement and drive the activity within the team.
• You need to have confidence in collaborating with and influencing wider teams to buy into the importance of customer centric delivery, influencing wider team members and challenging when needed

Desirable

• DB Pensions experience to assist with understanding the terminology used and processes involved
• GDS standards and accessibility

About Capita Pension Solutions

At Capita Pension Solutions (CPS) we continue to grow and evolve our Strategy & Product function.  We are at another exciting point in that evolution, defining and executing CPS’s strategic goals as well as developing the next generation of market leading Products and Services.  We have ambitious objectives and plans for 2025 and beyond.

What’s in it for you?

•  23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at [email protected] or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.  

Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work . 

Location:

Home-Based - GBR

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent