Pension Services Support

Job Title: Pension Service Support

Location: Reigate – hybrid – 50% office based

Full time – 35 hours

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Who are Just?

We help people achieve a better later life. That’s our purpose and it’s the reason we exist. We are a fast-growing FTSE 250 company helping customers enjoy the retirement they deserve. We do this through a variety of market leading, award-winning products and services, delivered by a diverse team of over 1,400 purpose-led colleagues who genuinely put the customer at the heart of everything we do.

This is a brilliant time to join our business. We are on an exciting growth journey to become the UK’s most loved retirement expert.

Purpose

The Pension Services Support role, sits within the Defined Benefits team, and is focused on supporting our Pension and Payroll administrative services through diligent management of our mailboxes and member request logs. These are key activities and this role is of critical importance to the success of the operational area.

The role also carries out key activities around gathering information, data downloads, mortality and sanction screening as well as interacting with other areas of the wider DB Team by providing key information and assisting with administrative matters.

Examples of Key Activities

• Ensure the DB mailboxes are monitored throughout the day

• Identify emails needing action and forward these on in a timely manner

• Complete filing of emails in line with processes and protocols

• Maintain our member calculations log to ensure we complete activities and respond within agreed SLA’s

• Be watchful and escalate complaints and vulnerable customers identified

• Keep a record of all new complaints on the complaint log and the complaints register

• Update our Scheme Activity log and DB Calendar for new business deals

• Arrange and book Benefit Specification meetings for all new business secured

• Support our TPA Relationship Manager with items that we need to review or gather for our TPA administrations area

• Support the payroll functions and prepare data to support the monthly calculations as required

• Gather data sets as needed through TPA downloads or directly from clients

• Support team in gathering data for audit and monitoring activities as required

• Load the monthly payment files to our sharepoint site for our Finance team

• Engage in process reviews and other improvement initiatives

Skills and Experience

• Ability to manage own workloads and prioritise a number of different tasks based on business volumes and priorities

• A good team worker, with effective communicate skills, highlighting tasks at risk of failing SLA’s

• Good organisational and planning skills

• Customer service focused

• Good numeracy with attention to detail

• Flexible approach: ability to work as part of a team in a fast moving environment

• Basic Microsoft office skills preferably Excel, Outlook, Word

• Experience of providing a high level of customer service to both internal and external customers

Company Benefits

• A Competitive Salary, Pension Scheme and Life Assurance

• Along with 25 Days Annual Leave plus an Additional Day on us for your Birthday

• Private Medical Cover and Income Protection, just in case

• A generous and highly achievable bonus scheme – paid annually based on individual and company performance against targets

• Opportunity to progress within your career both in-role and within the company

• FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)

• A variety of Employee Funded Benefits available to you via our Online Benefits Portal

• Plus, several additional purchase options available for you and your loved ones

Why Just?

At Just you’ll have the opportunity to develop your career, whilst making a difference to the lives of those around you.  You’ll be part of a company with a strong and distinctive culture - we’re ambitious, curious and collaborative – and every decision we make centres around being Just and delivering the best outcomes for our customers.
We’re committed to building a more sustainable business, and we’re working hard to make progress against our Net Zero targets. We're reducing our reliance on fossil fuels in our offices, switching to more sustainable sources of energy and we're investing more of our money in green and social assets.

Valuing diversity of thought and fostering a sense of belonging is critical to our business success, driving innovation and balanced decision making. Our work on DEIB (Diversity, Equity, Inclusion and Belonging) aims to deliver a brilliant employee experience underpinned by a sense of belonging, where our people feel proud to work at Just. We remain committed to our publicly disclosed HM Treasury Women in Finance Charter and Race at Work Charter targets and support a wide range of employee network and events, championing issues including intergenerational working, social mobility and neurodiversity.

Be Bold. Be Brilliant. Be Just.