Implementation Team Lead - HR & Payroll Software

Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.

Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.

At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.

1. We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission
2. We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
3. We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
4. We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission
5. We Live by Our Values - we role model our values 100% of the time
6. We Expect High Performance - we set a high standard and we’re not satisfied with being average

Employment Hero provides an HR, payroll and benefits software-as-a-service platform to small and medium-sized businesses.

We’re now looking for a Team Lead to support, mentor, and drive excellence across our HR & Payroll Implementations team. This is a player-coach role, combining delivery responsibilities with team leadership. You’ll manage a small team of Implementation Consultants while also owning your own portfolio of clients. You’ll be instrumental in optimising our implementation processes, supporting continuous improvement initiatives, and ensuring high-quality outcomes for customers across both Employment Hero and Employment Hero Payroll.

You’ll need to be adaptable, proactive, and confident in leading through change. This is a high-velocity environment – you’ll lead by example, maintain oversight of multiple projects, and guide your team to deliver seamless implementations.

• Leading and mentoring a team of Implementation Consultants, providing coaching, guidance and development support
• Acting as a point of escalation for complex client scenarios
• Managing your own portfolio of implementation projects
• Designing, developing and delivering Payroll and HR implementation content to clients based on best practice
• Educating clients on how to use the Employment Hero platform effectively
• Troubleshooting issues and guiding clients through the setup process
• Partnering with other CX teams to ensure a seamless handover post-implementation
• Driving process improvements to streamline implementation delivery
• Monitoring team performance and contributing to reporting and resourcing conversations
• Supporting new starters and ensuring high onboarding standards across the team

To thrive at Employment Hero, you’ll need to embody The EH Way – operating with focus, agility, and an obsession with impact.

For this role, you’ll also bring:

• 5+ years’ experience in client-facing training, HR/payroll implementation, or onboarding, with at least 1–2 years in a mentoring or team leadership capacity
• A strong grasp of UK legislative payroll requirements
• Experience designing and delivering training content, including virtual workshops
• A collaborative and pragmatic approach to leadership – you enjoy helping others succeed
• Excellent organisational and communication skills
• Proven ability to manage multiple complex projects simultaneously
• Experience improving processes and delivering operational efficiencies
• Confidence using tools like project management systems, time tracking, and CRMs to ensure data integrity

At Employment Hero, we don’t just talk about a better way to work – we live it. Joining Employment Hero means:

• Working remotely, with the flexibility to own your time and impact
• Access to cutting-edge tools to amplify your work, knowledge and outputs
• Surrounding yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
• Ownership of ESOP (employee share options) in one of the world’s fastest-growing tech companies
• A wide range of benefits including generous parental leave, subsidised egg freezing, a WFH office budget, and world-class learning and development

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Employment Hero celebrates diverse perspectives and experiences – we invite people of all backgrounds and identities to apply for this position.