North American Payroll Analyst

Responsibilities

Payroll Operations

• Process payroll transactions accurately and timely for assigned business units.
• Perform payroll validations, reconciliations, audits, and quality reviews to ensure payroll accuracy.
• Investigate and resolve payroll discrepancies, exceptions, and employee inquiries.
• Maintain compliance with federal, state, local, and company payroll requirements.
• Process and manage payroll-related transactions including wage attachments, deductions, taxes, and adjustments.

Systems & Technical Support

• Serve as a Subject Matter Expert (SME) for payroll systems including Workday Payroll, Payroll eTIME, ADP EV5, and related applications.
• Support payroll system testing, implementations, upgrades, and process changes.
• Partner with HRIS and IT teams to troubleshoot payroll system issues and improve system functionality.
• Ensure data integrity across payroll systems and interfaces.

Stakeholder Support

• Provide timely and professional support to employees, managers, HR partners, and business stakeholders.
• Manage payroll inquiries through Salesforce, shared mailboxes, and other support channels.
• Build strong working relationships through responsiveness, collaboration, and customer-focused service.

Process Improvement

• Continuously evaluate payroll processes and identify opportunities to improve efficiency, accuracy, and scalability.
• Participate in payroll projects as a functional team member, tester, documenter, and process SME.
• Support the creation and maintenance of Standard Operating Procedures (SOPs) and process documentation.
• Contribute to operational excellence and continuous improvement initiatives.

Compliance & Controls

• Maintain awareness and adherence to SOX controls and internal payroll control requirements.
• Participate in audits and support compliance reviews as needed.
• Ensure accurate documentation and retention of payroll records.

Requirements

• Bachelor's degree in Business Administration, Accounting, Finance, Human Resources, or related field. Equivalent combination of education and relevant experience may be considered.
• 3+ years of hands-on experience processing and supporting U.S. payroll (USA Payroll) in a high-volume payroll environment. Experience with U.S. federal, state, and local payroll regulations is required.
• Demonstrated hands-on experience processing U.S. Payroll is a mandatory requirement for this position. Only candidates whose resumes clearly demonstrate end-to-end experience supporting U.S. payroll operations will be considered for this opportunity.
• Excellent communication skills in English (B2+ or higher) and ability to collaborate across functions and geographies.
• Experience with payroll systems such as Workday and ADP, as well as other platforms including SAP, Oracle, UKG, or similar systems.
• Experience performing payroll audits, reconciliations, and issue resolution.
• Experience supporting payroll projects, testing, or process improvements preferred.
• Experience supporting payroll for 1,500+ employees in a weekly or biweekly payroll environment preferred

Skills

• Strong payroll knowledge and analytical thinking.
• Excellent verbal and written communication skills.
• Ability to research, analyze, and resolve complex payroll issues.
• Strong customer service and stakeholder management skills.
• High attention to detail and commitment to accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to influence and collaborate across teams.
• Advanced proficiency in Microsoft Excel.
• Strong organizational and time management skills.
• Ability to handle confidential information with professionalism and discretion.
• Continuous Improvement Mindset
• Accountability  
• Customer Focus
• Collaboration  
• Critical Thinking
• Problem Solving
• Adaptability  
• Operational Excellence

Preferred Qualifications

• Workday Payroll experience
• Payroll certifications (CPP/FPC)
• Payroll project and testing experience
• SOX compliance experience

Benefits:

• This is a hybrid position based in Ultra Park II, Lagunilla (Heredia). On-site presence is required only when necessary, such as for meetings, trainings, or collaborative activities, in alignment with the company’s telework agreement, which currently requires employees to work on-site three (3) days per week)
• Private Medical Insurance
• Asociacion Solidarista
• Life Insurance
• Personal Day Off

Note: Only candidates with Costa Rican nationality or valid immigration status will be considered; applicants residing outside Costa Rica will not be considered, and relocation is not available