Payment Services Supervisor

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Thank you for dedicating your time and talent to Lowe's. We want to give you more opportunities to learn and grow, so if you find a position you're interested in below, we encourage you to apply!
Find Your Home to More Possibilities.
Innovate Remotely
This position is fully remote, allowing you to enjoy the flexibility of working from home while collaborating with skilled team members and contributing to groundbreaking solutions
Your Impact
The Payment Services Supervisor will be responsible for overseeing the payment services team. The Payment Services Supervisor must possess excellent knowledge as this is a key "hands on leadership" position. The Payment Services Supervisor possess strong customer service skills, excellent working knowledge of cash applications, conflict resolution, work prioritization, coaching and training employees. Strong organizational skills required. A strong understanding and knowledge level that includes but not limited to, cash application, credit card transactions, bad debt write-off, refund check processing, tax adjustments, and accounts receivable.
What you will do:

• Monitor and ensure daily processing of payments and postings to customer accounts, including payments made by Lockbox, ACH, Wire, Credit Card as well as other adjustments to customer accounts for credit/debits and account write-offs.
• Provide leadership to Cash Application Reps related to the research, resolution, and reduction of aged unapplied cash.
• Monitor/measures performance, including monthly metrics and provide reporting to leadership.
• Review a variety of reports, documents, dashboards to research problems are areas of success/opportunities.
• Develop, implement, and monitor standard operating procedures (SOPs) to ensure cost effective workflow.
• Investigate methods of improving the capabilities of systems and the organization through change structure, technology, or method, and provide recommendations.
• Create a continuous training program for associates to expand skillset.
• Conduct monthly 1:1s with associates for employee engagement, career development, coaching, and associate feedback.
• Communicate department and company policies.
• Oversee Bad Debt Write-offs, tax adjustments, rebates, and check requests.
• Process bank return items within SLA
• Maintain and ensure all key reports, journals and documents are accurately labeled, and stored for record retention.
• Service external/internal customers
• Participate in Bank Reconciliation with Accounting.
• Participate in process improvement projects and support other leadership directives as prescribed.
• Perform mid-year and annual reviews. Annually set goals with associates.
• Special projects as assigned.

REQUIRED QUALIFICATIONS :

• Minimum 3 years' supervisory experience
• Strong verbal and written communication skills
• Ability to manage a heavy load in a fast-paced environment.
• Microsoft Excel, Word, and PowerPoint proficiency required.
• Must be able to work 8 AM - 5 PM schedule (overtime as needed)
• Successful passing of pre-employment drug screen, background screen and driving record

PREFERRED QUALIFICATIONS:

• Bachelor's degree preferred, or equivalent combination of education, experience, and training.
• Ability to manage a heavy load in a fast-paced environment.
• Ability to perform data entry.
• Ability to work independently and multi-task.

About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and pro
Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii.
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.