The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Description Summary:
What you need to know about the role:
Part of the overall Enterprise Platform Growth team, the Enterprise Performance Consulting (EPC) team leverages their data analysis, creative problem-solving, and passion for helping merchants to advise on and resolve complex performance issues. Their efforts are pivotal in driving the adoption of PayPal’s products and services. This global role requires engaging with merchants across all verticals PayPal serves, with a particular focus on providing a deeper level of expertise on European market needs.
Meet our team:
The Enterprise Performance Consulting (EPC) team is a global collective of data-driven consultants dedicated to working directly with PayPal’s top enterprise merchants on critical opportunities and issues. This role is based in Europe, where the team will utilize their extensive knowledge and skills to support and enhance the performance of merchants within this market.
Job Description:
Your way to impact:
The successful candidate will be an energetic and deep-thinking analyst who enjoys driving insights, developing frameworks to enhance merchant performance, and has a proven track record of distilling complex topics into impactful narratives. In this client-facing role, the candidate will collaborate with Sales, Product, and Engineering teams to secure key deals, provide continuous and proactive support to key merchants and our overall portfolio, and ensure customer-centric development within our product organization by representing the voice of the merchant.
Your day-to-day:
In your day-to-day role, you will:
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Act as a thought leader and trusted advisor to PayPal's top enterprise merchants by illustrating deep expertise in the many factors affecting conversion rates, auth rates, fraud/risk, and cost-of-payments
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Utilize data-driven insights and research to diagnose, advise on, and resolve top merchant performance concerns across the entire suite of PayPal enterprise products
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Drive adoption and retention of PayPal's products and services through data-driven storytelling, ROI analysis, and modelling
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Frequently pull together and manage partners, both internal and external to drive client outcomes. This includes but is not limited to: Product, Engineering, Marketing, Sales, Issuing Banks, and Networks
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Drive customer-backed decisions by acting as the top of the funnel to our product and engineering organizations to relay merchant feedback and influence prioritization
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Illustrate a deep understanding of the payments ecosystem and the e-commerce landscape. Stay up-to-date on the latest payment trends, including regulatory changes (e.g., PSD3) and network mandates and their impact on our customers' business models
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Generate, leverage and scale insights from engagements to empower the broader PayPal organization, proactively source new business opportunities, and maintain PayPal's position as a thought leader
What do you need to bring:
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World-class strategic and analytical thinking with an excellent ability to put complex ideas into clear frameworks
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Strong track record in developing strategic insights and driving outcomes from quantitative and qualitative data
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Superior communication (verbal, prose, PowerPoint) skills; concise, clear and convincing with external client experience
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Extremely fluent in SQL and data visualization tools (e.g., Tableau, Python) with sharp analytical skills-ability to dig into large data sets to distil actionable insights
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Familiarity with developer toolkits and integration components such as SDKs, APIs, etc.
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Appetite to learn and comfortable with uncertainty
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At least 5 years of experience in the payments industry, ideally in checkout, issuing, or card processing; Strong familiarity with the European markets' payment needs, including authentication, PSD3, 3DS / SCA, etc.
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Strong collaborator, with experience working across teams to drive results. Experience working with product and engineering is a plus
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Bring a constant sense of optimism and curiosity.
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Bachelor's Degree required, MBA or quantitative degree preferred, but not mandatory
Additional Job Description:
Subsidiary:
PayPal
Travel Percent:
0
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.
Who We Are:
Click Here to learn more about our culture and community.
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please Join our Talent Community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.
Top Skills
What We Do
HELP US REIMAGINE MONEY.
At PayPal, we believe that now is the time to democratize financial services so that moving and managing money is a right for all citizens, not just the affluent. We are driven by this purpose, and we uphold our cultural values of collaboration, innovation, wellness and inclusion as our guide for making decisions and conducting business every day. It is our duty and privilege to be customer champions and put those we serve at the center of everything we do.
We are one team that respects and values diversity of thought for everyone, everywhere, and we actively seek to create an energizing workplace that brings out the best in all of us. If you’re ready to shape the future of money, join the team at PayPal. We're proud to work here. You will be too.
PayPal is headquartered in San Jose, California and its international headquarters is located in Singapore.
