Payment Lifecycle Spec. IV - Billing Operations

Job Description
Join our Treasury Service (TS) Billing Operations team! Enhance your skills in billing processes, project management, and more.
As a Payment Lifecycle Specialist IV, within our Treasury (TS) Billing Operations team, you'll be expected to learn and be immersed with all the production sub-processes within TS Billing. These productions sub-processes include but are not limited to the following:
• Revenue Feed Management• Billing Set-up and Maintenance• Ledger Adjustments, Write-offs, Cancellations and Refunds• Fee Liquidations• Billing Research and Queries• Project and Change Management
Responsibilities

• Learn and understand the systems/applications, processes, and reports used by the team, and their impact on client billing and other departments beyond Billing Operations
• Participate in all required training sessions and apply the learning to enhance job performance
• Deliver work with accuracy, care, and precision, aiming for \"zero defects\" in all processes
• Monitor 100% of incoming communications and requests related to account setup maintenance, exception rates, exception pricing requests, and other billing-related updates
• Consistently adhere to standard operating procedures and policies
• Review personal work and/or the work of others to identify and correct errors, preventing any negative impact on customer billing
• Respond to inquiries and escalations promptly, ensuring timely escalation of issues to management when necessary
• Identify opportunities to maximize results and exceed targets; recommend and implement enhancements and process improvements
• Perform additional tasks and duties as assigned

Required qualifications, capabilities, and skills

• Minimum of 2 years of relevant work experience
• Knowledge of Wholesale Payments and TS Billing is advantageous
• Process and results-oriented, adheres to deadlines, and effectively organizes and prioritizes work
• Advanced attention to detail with a proven ability to maintain a high degree of accuracy
• Strong organizational, analytical, critical thinking, strategic, and problem-solving skills
• Flexible, quickly adapts to changes in the work environment, and manages competing priorities to achieve optimal results; self-motivated and capable of operating independently
• Works collaboratively, shares information, and communicates effectively with team members, other groups, departmental management, and partners in Sales, Service, and Product, including regional contacts
• Strong computer skills, including proficiency in mainframe and common PC-based software packages such as MS Access, Excel, Word, and PowerPoint

Preferred qualifications, capabilities, and skills

• College degree or equivalent work experience is a plus
• Experience in billing operations is preferred
• Ability to interpret billing processes and associated details

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.