Payment & Fraud Risk Analyst

Company Description

Depop is the community-powered circular fashion marketplace where anyone can buy, sell and discover desirable secondhand fashion. With a community of over 35 million users, Depop is on a mission to make fashion circular, redefining fashion consumption. Founded in 2011, the company is headquartered in London, with offices in New York and Manchester, and in 2021 became a wholly-owned subsidiary of Etsy. Find out more at www.depop.com 

Our mission is to make fashion circular and to create an inclusive environment where everyone is welcome, no matter who they are or where they’re from. Just as our platform connects people globally, we believe our workplace should reflect the diversity of the communities we serve. We thrive on the power of different perspectives and experiences, knowing they drive innovation and bring us closer to our users. We’re proud to be an equal opportunity employer, providing employment opportunities without regard to age, ethnicity, religion or belief, gender identity, sex, sexual orientation, disability, pregnancy or maternity, marriage and civil partnership, or any other protected status. We’re continuously evolving our recruitment processes to ensure fairness and are open to accommodating any needs you might have.

If, due to a disability, you need adjustments to complete the application, please let us know by sending an email with your name, the role to which you would like to apply, and the type of support you need to complete the application to [email protected]. For any other non-disability related questions, please reach out to our Talent Partners.

Keeping our community secure on Depop requires both industry-leading tools and operational processes that enable us to protect our users. 

The Payment Fraud & Risk team at Depop support our community by protecting transactions and payments for our users, well building scalable solutions to protect Depop from fraudulent charges.

We need a dedicated analyst to help evolve our fraud prevention from a reactive to a proactive posture. Currently, our core fraud data is fragmented across isolated, non-PII sources and is not easily accessible for self-service analysis in tools like Looker. This develops a dependency on other teams and prevents us from conducting the in-depth, proactive investigations needed to get ahead of emerging threats.

A Fraud Data Analyst will be responsible for:

Fraud System Performance:

• Analysing trends and taking ownership of rule-based analysis.

• Improving the accuracy of our existing fraud tools

• Leading the creation and testing of new rules to proactively combat emerging threats.

• Unifying & accessing data: Navigating our disparate data sources (e.g., Stripe, Databricks) to query and consolidate the critical information needed for improved automation.

• Using data to highlight where mitigation should be placed

• Crafting and supporting proposals to help protect users

• Identify and remove fraudulent accounts from the platform

• Investigate & respond to Fraud spikes and incidents.

The Skills required for this role:

• Experience in fraud and Risk analytics

• High Proficiency in SQL and the ability to work with large, sophisticated and fragmented datasets

• Rules based fraud prevention tool experience (e.g Sift)

• Experience with visualisation tools: Looker, Databricks etc

• Comfortable working in ambiguity and can identify, surface and resolve risks

Additional Information

Health + Mental Wellbeing

• PMI and cash plan healthcare access with Bupa

• Subsidised counselling and coaching with Self Space

• Cycle to Work scheme with options from Evans or the Green Commute Initiative

• Employee Assistance Programme (EAP) for 24/7 confidential support

• Mental Health First Aiders across the business for support and signposting

Work/Life Balance:

• 25 days annual leave with option to carry over up to 5 days

• 1 company-wide day off per quarter

• Impact hours: Up to 2 days additional paid leave per year for volunteering

• Fully paid 4 week sabbatical after completion of 5 years of consecutive service with Depop, to give you a chance to recharge or do something you love.

• Flexible Working: MyMode hybrid-working model with Flex, Office Based, and Remote options *role dependant

• All offices are dog-friendly

• Ability to work abroad for 4 weeks per year in UK tax treaty countries

Family Life:

• 18 weeks of paid parental leave for full-time regular employees

• IVF leave, shared parental leave, and paid emergency parent/carer leave

Learn + Grow:

• Budgets for conferences, learning subscriptions, and more

• Mentorship and programmes to upskill employees

Your Future:

• Life Insurance (financial compensation of 3x your salary)

• Pension matching up to 6% of qualifying earnings

Depop Extras:

• Employees enjoy free shipping on their Depop sales within the UK.

• Special milestones are celebrated with gifts and rewards!