Buying or selling a home is one of life’s biggest milestones - yet conveyancing can still feel complicated, slow and unclear. Eden is changing that. We’re building a digital-first experience powered by exceptional people, designed to make everything simple, clear and fast. We're at an exciting stage in our journey. Today we're a team of around 30 people. Over the next two years we expect to double in size as we continue to scale our technology, operations and customer experience functions. To support that growth, we're looking for a commercially-minded People & Talent Manager to own and evolve our people agenda.
What Success Looks Like
· Consistently delivers new active referral partners.
· Ensures required levels of partner activation targets.
· Achieves monthly accepted quote and revenue targets.
· Builds long-term, profitable partner relationships.
· Maintains accurate CRM data and reliable sales forecasts.
· Delivers high partner satisfaction and retention.
· Proactively identifies opportunities to grow referrals and improve commercial performance.
· Contributes ideas and market insight that influence Eden's future growth.
ResponsibilitiesPartner Acquisition
· Develop and execute plans to identify priority target segment estate agents and mortgage brokers.
· Research, prospect and engage new referral partners through phone, email, networking and face-to-face meetings.
· Build and manage a healthy sales pipeline using HubSpot CRM.
· Represent Eden professionally at industry events and networking opportunities.
Partner Onboarding & Activation
· Deliver a seamless onboarding experience for all new referral partners.
· Ensure partners are fully trained on Eden's proposition, quote process and technology.
· Deliver activation targets.
· Ensure all partner information and contact structures are accurately maintained within HubSpot.
· Monitor onboarding progress and remove barriers to successful activation.
Partner Growth & Engagement
· Own a portfolio of referral partners with responsibility for retention, engagement and growth.
· Develop and own partner account plans for key partners, identifying opportunities to increase referral volumes.
· Maintain regular contact through telephone, email, virtual meetings and face-to-face visits.
· Deliver quarterly business reviews with strategic partners where appropriate.
· Monitor and report on partner performance, identify declining activity and implement reactivation plans.
· Share best practice and commercial opportunities to maximise referral performance.
Commercial Performance
· Deliver monthly accepted quote and sales value targets from your partner portfolio and overall partner channel.
· Maximise partner activation, engagement and referral conversion.
· Monitor partner value, conversion performance and referral quality.
· Provide accurate pipeline forecasting and its value alongside commercial reporting.
· Identify opportunities to improve partner performance through campaigns, promotions and new initiatives.
· Work with Head of Sales & Marketing to develop annual and quarterly forecasting.
· Produce regular performance reporting with appropriate insights and actions.
· Deliver portfolio growth
Client & Partner Experience
· Recommend and implement initiatives to improve referral channel performance, commercial models and partner proposition.
· Act as a trusted adviser and primary point of contact for referral partners.
· Ensure partners receive an outstanding experience at every stage of the relationship.
· Gather partner feedback and market intelligence to improve Eden's proposition.
· Work closely with Marketing, Sales, Operations and Legal teams to continuously improve the partner journey and commercial performance
· Achieve referral partner satisfaction and NPS scores.
· Champion the voice of the partner across the business.
Team Leadership & Management
· Manage, coach, motivate, mentor and develop the Partnership Executive, ensuring delivery of individual KPIs, quality standards and partner experience.
· Build, develop and train a high-performing team in a fast-paced, scale-up environment
· Monitor calls and emails to improve quality, minimise errors and track team performance
· Recruit and retain Partnerships Executives to support company growth
RequirementsSkills and Experience
· Proven experience in B2B sales, business development, partnerships or account management.
· Experience within estate agency, mortgage, conveyancing, legal services or property technology.
· Proven experience developing long-term commercial relationships.
· Consistent track record of achieving and exceeding commercial targets.
· Experience producing account plans and business reviews.
· Strong consultative selling and negotiation skills.
· Demonstrable experience building and leading high-performing Sales teams
· Excellent communication and presentation skills.
· Experience managing pipelines and forecasting using CRM systems (HubSpot desirable).
· Highly organised with excellent attention to detail.
· Commercially minded with strong analytical skills including Excel.
· Thrives in a fast-paced, target-driven environment.
Benefits
Working at Eden is different - we invest heavily in culture, wellbeing and support. You'll enjoy:
Financial & Career
- Salary: £45,000 - £50,000 (FTE), dependent on experience
- Sales commission with an uncapped earning potential from £8,000 OTE
- Significant investment in your learning and development
Flexibility & Wellbeing
- Option to buy or sell 5 days of annual leave
- 3-day company shutdown between Christmas and New Year (reserved from annual leave)
- Private health insurance
- Group life assurance
- Wellbeing fund that contributes £25 per month towards an activity that promotes your mental or physical wellbeing
- Monthly pastoral 1:1 support
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