Lead a team of Partner Success Managers, provide coaching, monitor performance, develop strategies for growth, and ensure CRM best practices are maintained.
How you’ll make an impact
Leading a team of Partner Success Managers guiding, coaching and mentoring and ensuring we deliver outstanding Partner experiences, success and results.
You will be responsible for the successful growth, support, coaching and development of the team. You’ll develop plans with each team member to help deliver against key metrics including upgrade revenue and gross retention.
What you’ll do
- Team Leadership: Monitor and coach team members, feeding back to the team to support their continuing development and ensure all are adopting best practice to support repeatable activities.
- Performance Management: Set clear goals and expectations as part of performance reviews, and provide ongoing performance feedback throughout the year. Drive performance, culture, and an inspiring environment.
- Strategic Planning and Execution: Collaborate with the Head of Partner Success to plan, forecast and execute on the Partner Success strategic plan. Work closely with the sales leaders to support and execute initiatives and provide updates at sales leadership meetings as necessary.
- Sales Enablement: Work with team members to ensure up to date product knowledge including any training that may be required. Work with the Partner Success Managers to develop best practice/s to identify and sell value proposition to partners to grow subscribers
- Data Hygiene: Ensure CRM discipline within the team to ensure data health hygiene with all opportunities and customer communications recorded.
- Cross Collaboration: Drive collaboration with other partner resources such as PC team, Education, Marketing, Operations.
- Pipeline Management: Drive activities to increase cross-sell, upsell and retention techniques to accelerate revenue growth and deeper partner adoption of Xero solutions. Monitor organization's progress through the sales cycle.
Success looks like
- Successfully managing a team including development of high-performing team members.
- Achievement of outlined metrics including upgrade revenue and gross retention.
- Improved Sales team capabilities (measured through activation rates, retention percentage, cross-sell, upsell penetration rates, skills assessments / diagnosis).
- Adherence to CRM best practices and data accuracy.
- A positive culture of continuous improvement and knowledge sharing.
- Effective implementation of sales strategies and initiatives.
What you’ll bring with you
- Proven experience in leading, coaching and motivating teams.
- Experience in leading a customer success team.
- Complex solution selling experience.
- Strong market knowledge in current Practice and SME software platforms.
- Strong People Leadership capabilities.
- Complex solution selling experience.
Top Skills
Crm Software
Data Analysis Tools
Xero London, England Office
In the heart of bustling Kings Cross, we have a lively office only a 5-minute walk from the tube station.
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