Who we are
Apollo, a Skyward Group company, is an innovation-inspired insurance platform operating at Lloyd’s of London, delivering data-driven and creative solutions across a broad range of risks.
Our name reflects our origins. Inspired by one of our founding investors, Neil Armstrong, the first person to walk on the moon, the business was built with the same pioneering mindset. Alongside Jim Hays, Neil set out to create a different kind of Lloyd’s platform, focused, agile and built around people.
Since launch in 2009, we have grown into a diversified insurance group offering products across Property, Casualty, Marine, Energy and Transportation, Specialty and Reinsurance, alongside Smart Follow and digital and embedded risk programmes. Our experience and unique ecosystem give Platform Partners the best chance of success, from navigating the Lloyd’s new entrant process through to the delivery of their long-term strategy.
With a team of more than 300 professionals, we continue to grow with purpose, combining underwriting excellence, innovation and collaboration to enable a more resilient and sustainable world.
Your Role
This is a newly created role supporting the Head of Partner Syndicates across both onboarding and business-as-usual activity across the lifecycle of Apollo’s Platform Partner Syndicates (PPS).
The role is critical to the effective and efficient delivery of the PPS strategy, building strong relationships, enabling consistent and open communication, and ensuring issues are identified and resolved.
You will play a central role in keeping activity aligned, partners supported, and service delivery running smoothly across Apollo and its Partner Syndicates.
About Platform Partners
Apollo is committed to delivering mutual success through long-term partnerships built on shared vision and strong alignment.
Platform Partners provide bespoke third-party managing agency services tailored to agreed business objectives, leveraging the expertise and capabilities of each party, and maximising the probability of delivering sustainable profits over the long term.
What You Will Do
- Account and Relationship Management – Build trusted, service-led relationships with internal teams and external Partner Syndicates, acting as a senior point of contact and escalation where required.
- Co-ordination and Communication – Enable effective communication across the Partner Syndicate Centre of Excellence, supporting both new syndicate onboarding and ongoing service delivery.
- Issue Management and Escalation – Own and co-ordinate responses to issues affecting either Apollo or Partner Syndicates, overseeing remediation and escalating key matters for upward reporting when needed.
- Service Co-ordination and Reporting – Co-ordinate service delivery across Apollo and Partner Syndicates, including service level reporting, action tracking, and oversight of regulatory and committee deadlines.
- Governance and Oversight – Support and participate in Partner Syndicate governance forums where necessary, ensuring clarity around actions, ownership, and decision-making.
What We Are Looking For
- Stakeholder and Relationship Management – Experience working with senior internal and external stakeholders, acting as a trusted point of contact and managing sensitive issues with confidence and discretion.
- Co-ordination and Delivery Focus – A structured, organised approach to managing multiple workstreams, actions, and deadlines across different teams and partners.
- Communication and Judgement – Strong written and verbal communication skills, with the ability to lead conversations, resolve issues, and provide clear upward reporting.
- Governance and Control Mindset – Comfort working within governance frameworks, tracking actions and deadlines, and supporting regulatory and committee reporting.
What you’ll get in return
We offer a competitive and thoughtfully designed reward package that reflects the value of our people. This includes a fair and attractive salary, discretionary bonus, and a comprehensive benefits package - including 31 days’ annual leave, a non-contributory pension and private medical insurance.
Our commitment to inclusion
At Apollo, people are at the heart of everything we do. We are a diverse, growing team of empowered experts who bring collaboration, innovation and data-driven thinking to every relationship and every risk.
We believe diversity and inclusion go far beyond targets. They are essential to understanding the global communities we serve and to making better decisions. That’s why we are committed to developing diverse talent at every level and creating an environment where different perspectives are genuinely valued, supported and celebrated.
We also run a programme of events, training and initiatives designed to recognise both the challenges and opportunities that come with building an inclusive workplace.
Hybrid & flexible working
Flexible and hybrid working are fully embraced at Apollo. We do not believe in presenteeism. Instead, we trust our people to work in ways that allow them to perform at their best, balancing professional responsibilities with personal commitments.
Supporting your application
Apollo is committed to providing an inclusive and supportive recruitment experience. Our process typically includes a combination of virtual (Microsoft Teams) and in-person interviews.
If there’s anything we can do to support you or make the process more accessible, please let us know, including sharing any adjustments in advance or on the day via Clear Talents.
To learn more about our values, ESG strategy and commitment to inclusion, please explore our Life at Apollo pack.
Apollo (apollounderwriting.com) London, England Office
One Bishopsgate, London, London, United Kingdom, EC2N 3AQ
