What you can expect
Ready to make an impact where partnerships truly matter? We’re looking for a Customer Success Manager focused on Channel Partners across the DACH region to help scale success through collaboration. In this role, you won’t just support customers, you’ll empower partners to deliver exceptional experiences at scale. You’ll be the driving force behind helping partners unlock the full value of Zoom for their customers, boosting adoption, retention, and long-term growth.
From onboarding to expansion, you’ll equip partners with the tools, insights, and confidence they need to succeed—while building strong, trusted relationships along the way.
About the Team
Our Channel team is at the heart of partner-led success. We’re a collaborative, globally connected group that thrives on sharing ideas, aligning strategies, and learning from each other.
Our mission is simple: help our partners win, so their customers do too.
Responsibilities
Setting partners up for success by leading onboarding and building smart, actionable success plans
Driving adoption and engagement across partner-managed customers
Spotting risks early and working closely with partners to reduce churn
Collaborating cross-functionally to deliver seamless, scalable customer experiences
Designing and executing retention and growth strategies with partner teams
Uncovering expansion opportunities within existing customer portfolios
Coaching and enabling partners with best practices that elevate their customer success approach
What we’re looking for
5+ years’ experience in Customer Success or Partner Management
Fluency in German and English (essential for the DACH focus)
Proven success in partner-led or indirect customer models
A data-driven mindset—you can turn insights into action
Strong communication skills and a knack for building trusted relationships
A passion for coaching, enabling, and helping others succeed
Experience with SaaS, collaboration tools, or unified communications is a big plus
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
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