Partner Success Lead

IFS is a billion-dollar revenue company with 6000+ employees on all continents. We deliver award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service™.

At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers and partners, but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.

If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS!

As the Partner Success Lead, you will be responsible for overseeing and optimizing the overall partner experience on a global scale. You will lead a team of Partner Success Managers, collaborating with cross-functional teams and Regional Success Delivery Directors to ensure that our partners are successful, engaged, and aligned with the company’s strategic goals. The role requires a visionary leader capable of building and nurturing long-term partner relationships, driving partner performance, and ensuring that our partnerships create measurable value for both parties.

Key Responsibilities:

• Strategic Leadership:

  • Own the global partner success strategy, ensuring alignment with company objectives and partner needs.

  • Develop and drive initiatives that optimize partner onboarding, adoption, retention, and overall engagement.

  • Partner with senior leadership to define key success metrics for global partners.

• Team Leadership & Development:

  • Lead, mentor, and scale a global team of Partner Success Managers (PSMs) to drive partner growth and satisfaction.

  • Foster a culture of excellence, collaboration, and continuous learning within the team.

  • Provide training, guidance, and career development opportunities for team members.

• Partner Engagement & Relationship Management:

  • Build and maintain strong, long-lasting relationships with key partners, ensuring satisfaction and successful outcomes.

  • Understand partner business goals and objectives and drive alignment with the company’s offerings.

  • Act as one from the IFS Leadership point-of-contact for strategic and high-value partners.

• Cross-functional Collaboration:

  • Work closely with Sales, Marketing, Product, Portfolio and Support teams to ensure partners have the resources and tools they need to succeed.

  • Advocate for partners internally, providing feedback to the Product, Engineering and Portfolio teams to enhance the partner experience.

  • Ensure seamless communication between internal teams and external partners.

• Performance Optimization & Analytics:

  • Manage key performance indicators (KPIs) to track the health and success of partnerships.

  • Analyze partner performance data to identify opportunities for improvement and growth.

  • Drive initiatives to improve partner adoption and use of the company’s solutions.

• Expansion & Growth:

  • Assist in contract renewals, negotiations, and identifying upsell/cross-sell opportunities.

  • Develop and execute partner expansion plans to drive additional revenue streams.

• Customer Advocacy & Satisfaction:

  • Ensure that partners deliver on Partner Success outcomes and ensure high levels of satisfaction.

  • Act as an advocate for partners in resolving escalated issues or concerns in a timely manner.

  • Collect and communicate feedback from partners to continuously improve the Partner Success program and experience.

Qualifications:

• Experience:

  • 10+ years of experience in partner management, customer success, or a related field, with at least 5 years in leadership roles.

  • Proven track record of building and leading high-performing global teams.

  • Experience in managing strategic, high-value partner relationships, ideally within a SaaS, Tech, or IT ecosystem.

  • Extensive experience in working with cross-functional teams, including sales, product, and support teams.

• Skills & Competencies:

  • Strong leadership, coaching, and team management abilities.

  • Deep understanding of partner ecosystems and the challenges faced by partners in today’s competitive environment.

  • Excellent communication and interpersonal skills with a knack for building strong, trust-based relationships.

  • Analytical mindset with the ability to use data to drive decisions and measure success.

  • Strategic thinker with the ability to align partner success initiatives with company growth goals.

  • High level of emotional intelligence and conflict resolution skills.

• Education:

  • Bachelor’s degree in Business Administration, Marketing, or related field (MBA preferred).

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.