About CitySwift:
As the world's leading intelligent data platform for public transport, CitySwift powers data-driven decision making for some of the largest transport networks across the globe. Backed by over €15 million in venture capital funding and a partner list that includes the world's largest public transportation operators and government authorities, such as National Express, Go-Ahead Group, Transport for London and many more. CitySwift is in accelerated growth mode with 200% YOY revenue growth in 2024.
CitySwift’s mission is to increase the adoption of sustainable public transportation usage around the world - our platform currently optimises over 3 billion passenger journeys annually, and our target is to reach over 10 billion by 2026.
At CitySwift, you’ll get the opportunity to take ownership, deliver measurable impact and develop professionally - reshape the future of public transport by accelerating CitySwift’s growth!
Role Overview:
As a Partner Manager, you’ll play a pivotal role in delivering value for some of our most important customers. You’ll be the day-to-day strategic partner to key accounts — building relationships, managing delivery across projects, and ensuring our platform is delivering against customer goals and ROI expectations.
This role is ideal for someone who thrives in a fast-moving SaaS environment, enjoys collaborating across teams, and is passionate about using technology to create better outcomes for cities and communities.
Key Responsibilities:
- Serve as the primary point of contact for a portfolio of customers ensuring customers get maximum value across the CitySwift product suite
- Build strong, trusted relationships with customers — from operational leads to senior stakeholders
- Manage onboarding, delivery, and post-deployment projects, ensuring milestones are tracked and met
- Monitor & increase usage and performance metrics to proactively identify opportunities for improvement or value realisation
- Translate customer goals into actionable plans and collaborate cross-functionally to ensure delivery
- Lead QBRs and regular account reviews with compelling data-led narratives
- Act as the voice of the customer internally, sharing insights with Product, Tech, and across the Partner Management department
- Supporting product development through testing and customer feedback, maximising the customer product experience
- Support renewals and expansions by demonstrating impact, building business cases, and aligning with long-term partner goals
- Drive continuous improvement by identifying patterns, raising risks, and suggesting process enhancements
Qualifications, skills & experience:
Experience in a customer-facing or project management role within the public transport industry or within the SaaS, consulting industries (2+ years ideal)
Strong relationship-building and communication skills, with the ability to engage confidently at multiple levels
Project management experience — organised, deadline-driven, and calm under pressure
Comfortable with data — able to interpret usage trends, performance dashboards, and ROI metrics
Collaborative mindset and ability to work cross-functionally with Product, Tech, and Commercial teams
Genuine curiosity about transport, sustainability, and the role data can play in improving services
Ability to travel periodically for customer meetings, onboarding, and reviews
Knowledge around commercial or franchised bus operations or experience working within a public authority is a bonus but not required.
At CitySwift, we support your development through our clear competency framework. For a Partner Manager, we expect:
Sustainable Growth- Follows established processes and actively identifies areas for improvement
- Aligns day-to-day delivery with financial and commercial outcomes
- Proactively manages risks and supports renewals and upsells with data and planning
- Collaborates across functions to resolve customer needs
- Shares insight and knowledge to improve internal outcomes
- Owns customer deliverables and drives performance through action
- Builds strong relationships with customers and delivers value in every interaction
- Tackles issues with a proactive, solutions-focused mindset
- Manages multiple deliverables and ensures successful project execution
- Brings market and industry knowledge into customer conversations
- Develops structured account and delivery plans
- Identifies and delivers improvements in how we work
- Connects customer goals with strategic business direction
- Communicates clearly and purposefully
- Gives and receives feedback constructively
- Supports team members through coaching and shared goals
We value, recognise and reward our people:
- Competitive market salary
- Health and Life Insurance and matched pension schemes
- 25 days annual leave, with additional company days off throughout the year
- Flexible working hours and hybrid/remote working opportunities including a Work Abroad Programme
- Paid Sick, Maternity and Paternity benefits
- Employee Assistance Programme (EAP), mental health and wellbeing supports
- Employee referral program with opportunity to earn up to £4,000 per referral
- Annual Service recognition benefits (Additional Annual leave and pension contributions)
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