About CitySwift
CitySwift is the world’s leading performance optimisation platform for public transport, enabling data-driven decision-making for some of the largest transport networks globally. Backed by over €15 million in venture capital funding, we partner with major public transport operators and government authorities, including Go-Ahead Group, Transport for London, and many more. CitySwift is experiencing accelerated growth, with 117% year-over-year revenue growth in 2025.
Our mission is to increase the adoption of sustainable public transport worldwide. Today, our platform optimises more than 3 billion passenger journeys annually, and our target is to reach 10 billion journeys by the end of 2026.
At CitySwift, you’ll have the opportunity to take ownership, make a measurable impact, and grow professionally as part of a collaborative, mission-driven team. Join us in shaping the future of public transport by driving the next phase of CitySwift’s growth.
How we work
CitySwift is headquartered in Ireland, with our second office hub in London. We also have team members based in Australia, Singapore and across parts of the EU.
Hybrid working is the default in Ireland (with some exceptions), with remote and hybrid options across the UK and beyond. All roles have core hours of 10am to 4pm, giving you flexibility around how you structure your day. Collaboration really matters to us, with quarterly and bi-monthly meet-ups depending on your department or area of work, but we’re sensible about it – we won’t ask you to come into the office to tick a box. Our offices are designed for proper collaboration (and are dog friendly!).
We also believe trust and rest matter. Annual leave starts at 25 days, and our work abroad programme gives you the option to work from another country for up to six weeks. We move fast, expect a lot from each other and back people to do their best work.
The Role
This role exists because of growth. You’ll be stepping into real problems that matter now, not hypotheticals, and will be expected to make things better, faster and more scalable.
We are hiring a Partner Director to anchor CitySwift’s presence in Mainland Europe and support our first French operator partnerships.
This is a foundational, operator-facing leadership role. You will work closely with transport operators and organising authorities to shape early partnerships, build trust, guide adoption of CitySwift’s platform and ensure early customers achieve clear operational and strategic value.
You will partner closely with a small local sales presence, CitySwift’s product, solutions and delivery teams, and senior leadership. As our footprint in France grows, this role is expected to evolve in scope and responsibility.
Operator & Authority Partnerships
- Act as the senior CitySwift representative for French transport operators and authorities
- Build trusted, peer-level relationships with executive, commercial, strategy and performance leaders
- Lead early partnership discussions, shaping engagement models aligned to operator realities and priorities
Early Account Leadership
- Support the development of CitySwift’s first French customer accounts, from initial engagement through onboarding value delivery
- Help define success criteria with customers, grounded in performance, reliability, cost, and service quality outcomes
- Act as an escalation point for early partnerships, ensuring issues are addressed quickly and constructively
Insight-Led Engagement
- Bring deep understanding of public transport operations, performance regimes, contracts, and incentives into customer conversations
- Translate operator challenges into clear use cases for CitySwift’s platform
- Provide structured feedback from operators into product and solution development
Cross-Functional Coordination
- Work closely with Sales to support deal shaping, credibility-led selling, and early reference building
- Partner with Product, Solutions and Delivery teams to ensure implementations are realistic, effective, and aligned with operator needs
- Help de-risk early deployments through pragmatic planning and operator-informed decision-making
Foundational Market Building
- Help position CitySwift as a credible, long-term partner in the French public transport ecosystem
- Contribute to shaping CitySwift’s long-term go-to-market approach for France and similar operator-led markets
- Support early forecasting, opportunity qualification, and partnership prioritisation as the market develops
Post-deal customer success & partnership growth
- Define and align clear success criteria with operators, grounded in measurable performance, reliability, cost and service-quality outcomes
- Support onboarding and early adoption, ensuring customers realise tangible value quickly and build confidence in CitySwift as a long-term partner
- Monitor usage, impact metrics and customer health indicators to proactively identify risks, improvement opportunities and value realisation
- Collaborate with Sales and Solutions to support renewals and strategic growth discussions, helping early partnerships expand over time
- Act as a senior escalation point for French customers, ensuring issues are resolved constructively and relationships remain strong
- Represent the voice of the French operator within CitySwift, feeding structured insights into product, delivery and go-to-market evolution
What you’ll own
This is a role with real responsibility and autonomy. You’ll own outcomes, make decisions and help shape how we work as we scale, in an environment that values respect, directness and good intent.
Essential
- Significant experience working inside or closely with public transport operators or authorities
- Strong understanding of public transport operations, performance management, and commercial frameworks
- Proven ability to engage confidently with senior stakeholders in complex, regulated environments
- Fluent French and English
- Comfortable operating in an early-stage, ambiguous environment with evolving structure
Highly Desirable
- Experience in operator commercial, strategy, performance, or transformation roles
- Exposure to transport data, analytics, planning, or performance optimisation tools
- Experience supporting or shaping bids, tenders, or strategic partnerships
- Familiarity with SaaS or data platforms (direct or indirect)
What you’ll get at CitySwift
- A role with real scope, where your impact is visible, your salary is reviewed as we grow, and there are career progression opportunities as the company scales and internationalises.
- Comprehensive health and life insurance through Laya Healthcare in Ireland and Aviva in the UK.
- Flexible working with hybrid working as the default in Ireland, core hours of 10am to 4pm, remote options depending on role and a work abroad programme of up to 6 weeks.
- 25 days annual leave from day one, increasing by half a day per year of service, plus company days off, a half day before public holidays and an end of year shutdown.
- Enhanced family leave, including 6 months fully paid maternity leave and 3 weeks paid paternity leave after 18 months’ service (and wedding leave!)
- And on top of all of this, the usuals done well. A matching pension scheme that increases with service, paid sick leave, bike to work scheme, wellbeing supports, and an employee referral programme with rewards of up to €4,000 (or equivalent) per referral.
