Partner Development Manager, Issuer Programs

Who we areAbout Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Global Partnerships organization is a key component of Stripe's success. Our team is responsible for developing and managing the partnerships that power existing and emerging Stripe products. These partnerships have a significant impact on Stripe and are essential to offer the products used by millions of our users.

What you'll do

In this role, you will develop an inaugural issuer program and set the foundations to execute on high-impact initiatives with networks and issuers in the UK and EU. As part of the role, you will work closely with user-facing teams like Payments Performance and Customer Success in addition to Stripe Product to support initiatives and establish relationships with major players in the payments value chain. A successful candidate will create performance monitoring programs to track KPIs, develop strategies to quickly address opportunities to improve overall payments performance, seek out cost reduction for users, and influence global partners to deliver improved performance that scales across our growing business.

The role will also require close coordination with cross-functional Stripe teams, including Engineering, Legal, Finance, and Risk as well as senior executives of our external partners.

Responsibilities

• Set the foundations for developing an issuer engagement and outreach strategy, including internal and external operating models, company wide goals, and detailed success metrics for UK / EU Issuer Programs, working closely with the global team
• Rapidly build relationships via new and existing issuing partners, and work closely with user-facing teams to prioritize the largest opportunities for improved payments performance
• Create continuous feedback loops with user-focused teams to gather insight into pain points driving user challenges and performance concerns
• Write the playbook to engage issuers at critical times, with a focus on scalability and operational excellence
• Work closely with product/eng to determine our multi-year strategy to find opportunities to monetize products and/or data and productize/automate issuer engagement motions
• Collaborate with Partner Development Managers who own UK/EU network and bank relationships to effectively navigate issuer organizations
• Ensure a best-in-class partner management methodology through thoughtful negotiation and alignment on opportunities of mutual interest
• Leverage industry knowledge to craft thoughtful partnership and product strategies, and execute deals and initiatives that support Stripe's company-wide objectives 

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply.

Minimum requirements

• 8+ years of experience in strategic partnerships, business development, corporate development or related field
• 5+ years of experience related to acquiring payments, card networks and/or financial services
• Thorough understanding of payments business models, ecosystem dynamics, and the risk factors used by networks and issuers to make authorization decisions
• Interest and experience in developing 0 to 1 programs
• Can think strategically to set up new user facing operations that require deep coordination with cross functional teams, users, issuers, and networks
• Has a track record of navigating complex counterparties, finding the right stakeholders that can champion Stripe, and understand their needs
• Comfortable scoping product requirements in conjunction with product counterparts
• Second EU relevant language preferred