Partner Customer Success Manager, Workvivo - London

What you can expect

We are seeking an experienced Partner CSM to join the Workvivo team and help our Delivery Channel Partners nurture and grow their portfolio of Workvivo customers. If you have a passion for enabling partners, facilitating adoption, and driving customer success, this could be the perfect opportunity for you.

About the Team

Workvivo is an employee experience platform designed to amplify workplace culture and foster employee engagement, regardless of location. Committed to customer satisfaction, Workvivo focuses on enhancing employees' working lives across diverse industries globally. As part of Zoom, an intelligent collaboration platform, Workvivo aligns with Zoom's mission to prioritize people, enabling meaningful connections, modern collaboration, and driving innovation in businesses and individual interactions.

Responsibilities

• Leading the creation and execution of enablement strategies, providing Channel Partners with the necessary tools, resources, and training to successfully implement and adopt the platform.

• Having experience in developing scalable, repeatable enablement programs that improve onboarding, training, and post-launch support for Channel Partners. Utilizing data-driven insights to assess partner performance, identify areas for improvement, and implement strategies that enhance operational efficiency and effectiveness.

• Collaborating closely with product, sales, and customer success teams to ensure seamless partner enablement and optimize the overall customer experience and satisfaction.

• Helping partners to drive growth and renewals across all Workvivo accounts. Support with best practices, collateral, EBR attendance and commercial conversations.

What we’re looking for

• 3+ years in SaaS Customer Success, Partner Management, or Channel Management.

• Have a good understanding of SaaS platforms and how to design and implement scalable partner enablement strategies that drive platform adoption and customer success.

• Have the ability to assess and adjust strategies using data and performance metrics, linking adjustments to learning outcomes and partner success.

• Able to demonstrated experience working with sales, channel teams, internal CSMs and product teams to influence and drive changes across departments, ensuring alignment on partner enablement goals.

• Be passion for Partner & Customer Success: A commitment to delivering exceptional experiences for both partners and customers, optimizing engagement, and ensuring measurable success

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.