At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
Job Description
What is the purpose of this Role?
Reporting to Hospitality Partner Team Lead, the role identifies new partner prospects and build a pipeline of opportunities to formalize new partner agreements that support increased revenue growth across the revenue teams in the Hospitality Vertical, and that also align to the verticals key strategic initiatives. These partner types generally.
- Refer new customers into the Enterprise direct sales teams.
- Support growth of the existing customer portfolio.
- Technically enable Elavon in the market and vertical focus areas.
This is a critical role within the Partner channel as we bring new solutions into the market, with the role holder being responsible for partner engagement and delivery of key strategies that result in significant revenue growth potential.
This role is focused on finding those growth opportunities and developing them.
Which jobs(s) does this Role report to?
Direct line reporting:
Head of Hospitality Partnerships
Which jobs(s) and the number of staff reporting to this Role?
None
Direct line reporting:
Fitness & Probity
This role is Not a ‘controlled function’ as defined by the Central Bank Reform Act 2010 Regulations 2011.
1. Accountabilities for your role - what are you expected to do?
- Identify, engage and build strong relationships with partner pipeline to drive new opportunities.
- Analyze data to drive partner performance and inform management decisions.
- Support reporting requirements into the Segment on partner performance and plans.
- Follow the disciplines of new sales methodologies to ensure that all procedures and processes are followed.
- Engage with partners as necessary to review performance and drive strategic objectives.
- Manage partner performance to ensure a continued pipeline of referrals come through to the sales teams.
- Build your own pipeline of opportunities that enable further partner growth by embedding Elavon value add (VAS) products
- Work with the go-to-market (GTM) and commercial teams to build out activity and campaigns that drive increased referral opportunities, aligned to the segment’s key strategic initiatives.
- Hold accountability of your partner portfolios performance, and report/forecast as per business requirement.
- Embed yourself into the sub-vertical landscape to raise your expertise and profile to new and existing partners and customers.
2. Competencies for your Role - how are you expected to behave?
Identify, win and grow the allocated Partner portfolio. Controlling multi-level relationships both internally and externally. Be able to understand and forecast annual revenue expectations (In Year and Total Revenue). Follow standard reporting processes to monitor performance against plan. Embed performance into monthly, quarterly and annual results. Be a self-starter with strong organizational and analytical skills. Be an effective communicator, at all levels. Be diligent, act ethically, and follow all company procedures.
Behaviors required for this role:
- Has a sales hunter mindset, always focusing on how to drive new revenue opportunities through partners.
- Adapts quickly to changing priorities; creates new and better ways for the organization to be successful.
- Responds productively to changing priorities, modifies work activities to eliminate wasted effort and inefficiencies.
- Suggests creative ideas and innovative solutions.
- Pays attention to industry trends and issues that impact work.
- Builds relationships, partnerships and promotes a culture of teamwork.
- Makes productive contributions to the team.
- Involves others when needed to accomplish individual and team goals.
- Builds strong partner relationships and delivers towards customer-centric solutions.
- Anticipates and meets partner needs independently and follows up with partners to ensure problems are solved.
- Holds self-accountable to consistently achieve meaningful results.
- Sets challenging goals and strives to deliver high performance.
- Takes ownership of work and responsibility for actions.
- Stays focused on tasks despite disruptions or obstacles.
- Maintains high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity.
- Follows policies and practices and adheres to the Code of Ethics and Business Conduct.
- Demonstrates our core values; shows consistency between spoken words and actions.
- Is reliable and honors agreements and commitments.
5. Risk
Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.
6. Ethics and Trust
Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity
3. Technical Competencies for your Role - what are you expected to know?
Have an understanding of the payments landscape, and how ISV’s, gateways and acquirers work together.
Have an understanding of the sub-vertical areas that the role holder is working within to gain knowledge for the customer needs, and how the partner portfolio will grow to address them.
4. Qualifications Required to perform your Role?
Relevant experience either within acquiring, or via related payment or sub-vertical background.
The role is posted as remote; however, candidates who are located near any one of our locations would be required to work on site at least three days per week.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
