OTC Process Expert & Transformation Lead

The Order to Cash Process Expert & Transformation Lead is responsible for driving process standardization across the E2E Order to Cash (O2C) value chain. This role leads high-priority, cross-functional transformation and simplification initiatives that impact O2C processes. The focus is on achieving convergence across functions and departments toward a unified end-to-end (E2E) process taxonomy, service delivery model, and performance metrics. The expert will also steer enterprise-wide transformation programs, shaping a stakeholder-aligned future state for the Inventory process.

Responsibilities:

• Leads the design and implementation of processes within Order to Cash, with the specific focus on Order to Invoice process and interdepartmental handoffs.
• Collaborates closely with the Global Process Owner and key stakeholders to define future-state processes, roadmaps, service delivery models, and performance metrics.
• Maintains and governs process documentation, ensuring the consistent application of global standards and policies.
• Supports SAP S/4HANA and other ERP implementations by translating business requirements into optimized O2C process solutions.
• Oversees the execution of projects, ensuring timely delivery within scope and alignment with strategic business objectives.
• Facilitates workshops and working sessions with global teams to foster alignment, engagement, and adoption of process changes.
• Continuously monitors process performance, identifying gaps and driving opportunities for improvement and innovation.
• Provides mentorship to process analysts and guidance to process operators to build capability and ensure operational excellence.

This position requires up to 20% travel.

SUPERVISION:

Report into GPO/Head of GBS Process  Management

Requirements:

• Bachelor’s degree in : Business Administration, Finance or Accounting, Economics , Supply Chain Management, or a related field.
• An advanced degree is preferred. 
• Proven experience in leading cross-functional process improvement or transformation initiatives within a global business environment.

EXPERIENCE AND SKILLS:        

• 8-12 years of relevant experience in Order-to-Cash (O2C )processes, with the focuse on Order management and order entry, Billing and invoicing, Credit management and approvals, dispute management and coordination with logistics and customer service team
• Proven experience in leading cross-functional process improvement or transformation initiatives within a global business environment.
• Responsibility for budget creation and management
• Strong knowledge of ERP systems (e.g., SAP, Oracle), with hands-on involvement in system implementations or upgrades. S/4HANA experience is a bonus
• Familiarity with process design methodologies and frameworks (e.g., BPMN, Lean Six Sigma); certification (e.g., Lean Six Sigma Green/Black Belt) is a plus.
• Experience with shared services or Global Business Services (GBS) environments is preferred.
• Strong analytical and communication skills, with the ability to influence across functions and levels of the organization.
• Project management experience or certification (e.g., PMP, PRINCE2) is an added advantage.