Order Management Specialist - Export

Be part of something altogether life-changing!

Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.

Cytiva is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

We are looking for an Order Management Specialist (Export team) to work with our expert Customer Service/Order Management team in our office in Little Chalfont, Amersham. The place of work is Little Chalfont, Amersham, which is commutable from Central London. This position requires onsite work 5 days a week.

Order Management Specialist

What you’ll do:

• Process customer orders in compliance with company policies and standard operating procedures.

• Demonstrate excellent data entry skills to quickly and accurately review and input data.

• Track orders to delivery, problem solve delivery issues and strive for continuous improvement of OTD (On Time Delivery) metric.

• Provide export documentation and full customs compliance requirements.

• Ensure timely capturing and resolution of complaints in SFDC. Investigate root causes to resolve recurring issue resulting in complaints.

• Ensure timely and accurate invoice management & dispute resolution working in close collaboration with Accounts Receivable.

• Demonstrate high commitment in resolving customers issues and responding to order status enquiries, ensuring a high level of customer satisfaction.

• Attend daily Visual Daily Management meetings with the rest of the team to drive improvements in key metrics with a continuous improvement attitude to drive customer satisfaction.

• Utilise Problem Solving to drive to root cause and implement countermeasures.

• Team with other functions such as Demand Planning, Logistics, Finance, Tech Service to maintain a strong collaboration geared towards maintaining or enhancing customer satisfaction.

• Answering the telephone / forwarding calls.

• Manage incoming correspondence and re-direct if needed to the departments/persons in charge.

• Ensure compliance to internal policies, quality procedures and Sarbanes-Oxley Act (SOX).

Who you are:

Education or Experience: 

• High school degree (or equivalent experience) with minimum 1-2 years of relevant work experience in a fast-paced Order Management role

• Experience with ERP systems such as Oracle and CRM systems such as SFDC as well as MS Office products including Word, Excel, and Outlook

Knowledge and skills: 

• Strong written and verbal communication skills

• Fluent in English

• Additional languages, such as Turkish, are a bonus

• Export knowledge

• High attention to detail with the ability to effectively review and understand sales agreements, proposals, purchase orders, and related information.

• Strong focus on driving customer satisfaction

• Demonstrating an attitude of collaboration, leadership, and accountability,

• Good problem solving and analytical skills.

• Demonstrating good judgment and initiative

• Self-motivated, confident, reliable, and able to plan and follow up on outstanding issues.

• Able to operate in a fast-paced environment.

• Should be an outgoing, positive, team player.

• Strong sense of accountability

• EDI experience with electronic orders and invoices desirable

It would be a plus if you also possess previous experience in:

• Export/ import

• Biopharmaceutical industry

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.