Order Management Analyst

We’re not just building better tech. We’re rewriting how data moves and what the world can do with it. With Confluent, data doesn’t sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.

It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.

One Confluent. One Team. One Data Streaming Platform.

As an Order Management Analyst, you will be part of the Revenue Accounting team supporting transactional activities for global order processing. This position works closely with Sales, Operations, and Legal in the processing of the Company’s orders, which primarily include Subscription Services, Cloud Services, Professional Services, and Training. The Order Management Analyst will be responsible for the organization, fulfillment, booking, and documentation of all transactions and ensuring compliance with all Company and business policies. In this role, you will be a key contributor in driving operational excellence for the Company.

• Process and manage orders in Salesforce in accordance with executed contracts and ensuring successful integration into NetSuite for billing

• Review and validate order documents (order forms, contracts, purchase orders, approval docs etc.) for completeness and accuracy

• Drive business process improvements and initiatives; support best practice efforts in the Quote to Cash and Revenue processes

• Anticipate problems and initiate actions to ensure customer orders are processed timely and efficiently and participate in UAT testing for system enhancements

• Work closely with Deal Desk and Sales teams to assist in reconfigurations and upgrade opportunities

• Maintain accuracy of transactions to ensure consistent integrity in financial reporting and conduct monthly reconciliations and other oversight/audit activity to monitor compliance with our revenue compliance booking requirements using Excel and SFDC

• Support increased workload and additional hours when required i.e. month-end/quarter-end periods

• Collaborate cross-functionally to resolve order issues and support ad-hoc assignments as required

• 4+ years related experience, preferably in an Enterprise Software or SaaS environment

• Bachelor’s degree in Business Administration or related field preferred

• Experience with NetSuite and Salesforce

• Proficiency in Microsoft Excel is required, with a preference for experience handling large data sets and reporting is an added advantage

• Strong business acumen and understanding of sales process (forecasting, bookings, revenue)

• Understanding of renewal processes, including forecasting, renewal due dates, and renewal baselines, is a plus

• Strong understanding of end to end order to cash process will be an added advantage

Belonging isn’t a perk here. It’s the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what’s possible.

We’re proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.