Order to Cash Coordinator

Location:

 Condé Nast is a global media company, home to iconic brands including Vogue, GQ, Glamour, CN Traveller, Vanity Fair, Wired, The World of Interiors, House & Garden and Tatler, among many others. 

We are headquartered in New York and London and operate in 32 markets worldwide, with a footprint of more than 1 billion consumers across print, digital, video and social platforms.

Condé Nast thrives on collaboration, and our teams come together in the office four days a week (Monday - Thursday).

We value diversity of background, views and cultures. We celebrate people for their personal qualities, skills and contributions, recognising the power our brands have to influence and shape culture.

We are looking for an Order to Cash Coordinator to work in our London office. This role will report into Order to Cash Lead.

What will you be doing?

• Oversight/management of UK cash collection and a reduction in our DSO / debtor position, including liaising with Bangalore Controlling team responsible for cash collecting and invoice corrections.

• Identify, track, manage, and investigate delinquent customer accounts

• Prepare and maintain regular reports on OTC metrics, including cash receipts, aging reports, collections and open orders

• Collaborate closely with other departments, such as Sales, Digital Media Strategy and other departments to ensure smooth order flow and dispute resolution 

• Act as a point of escalation for Bangalore Controlling team, including liaison with customers to negotiate payment arrangements

• Provide accounting guidance to the commercial team

• Supporting the UK Market Controller and FP&A team to ensure accurate Month-End Close reporting (under US GAAP) and statutory reporting (under UK GAAP).

• Cultivate working relationships with customers, guiding them through the repayment process

• Follow up with customers to ensure payments are made in a timely manner

• Use SSG / Workday to monitor and update outstanding accounts

• Keep records of all customer communications to build individual debtor cases

• Responsible for maintaining Customer credit checking and review processes

• Responsible for driving dispute performance and prevention

• Analyse OTC performance data to Identify and implement process improvements/automation to enhance process efficiencies

• Document and create handbooks/manuals for existing and new processes

• Perform UAT as and when required for new and existing finance applications

• Liaise with the technology and external consulting teams to map and launch new processes and systems

• Assist with internal and external audits by providing necessary documentation and information

• Ad Hoc duties and the ability to be flexible

• Engage with / Support the offshore AR team in:

  • Reviewing and monitoring customer payment histories and credit limits 

  • Ensure accurate application of cash remittances

  • Ensure account receivable activities and entries posted 

  • Procession suspension and reinstatement of accounts in line with credit policies 

Who you are:

•  Thorough understanding of the end to end Order to Cash cycle, encompassing invoicing, collections and cash applications

• Strong written and verbal communication skills, including active listening for alerting customers of non-payment, determining reasons for non-payment and explaining payment options in simple terms

• Diplomacy for discussing sensitive matters tactfully

• Negotiation skills for convincing customers to meet their financial commitments

• Conflict resolution for calming hostile non-paying customers

• Bookkeeping and numeracy for determining outstanding payments and appropriate payment instalments

• Intermediate to Advanced Excel skills

• Proficient in ERP systems (e.g. SAP, Oracle Workday, or similar)

• Ability to work autonomously and collaboratively in a fast-paced environment.

• Sound knowledge of financial regulations and practices.

• Significant experience within an Accounts Receivable role / Proven experience and understanding of AR (billing, allocating cash and chasing)

• Exceptional attention to detail, with the ability to handle large volumes of data accurately and efficiently..

• Methodical approach to day to day, monthly and annual tasks and an eye for detail

• Apply understanding of assigned accounting processes to identify gaps and propose continuous improvement measures

• Proactively seeks feedback from fellow team members and other internal and external customers, and uses this to inform future delivery of services.

• Experience in a similar role within a multi-site business or Finance Shared Service Centre is desirable. 

Does this sound like you?

 Please upload your CV and cover letter/portfolio, which highlights why you'd love to take on this role and why you're a great match for what we're looking for.

We value the time and effort behind every application. All submissions are reviewed by a member of our talent team - we don’t use AI-assisted technology to review applications.  

What benefits do we offer? 

• 25 days holiday (plus bank holidays) and extra days of annual leave if you move house or want to volunteer. 

• You’ll have access to a competitive pension scheme, Bupa Private Healthcare, Season ticket loans and eye tests.

• We offer a range of tools to support your wellbeing, including core hours, 10 remote days (from home or a country with a Condé Nast office location), access to our Employee Assistance Programme, corporate gym membership and cycle to work scheme.

• We’re a dog friendly office, plus you’ll enjoy discounts and magazine subscriptions, keeping you up to date with all things Condé Nast.

• We encourage personal and professional growth through the Condé Nast Learning Hub where you’ll find an extensive portfolio of learning courses and training, available in local languages.

• Our Employee Resource Groups provide a platform for employees to identify shared objectives, exchange ideas, and work on community priorities for our global workforce.

If you are interested in this opportunity, please apply below, and we will review your application as soon as possible. You can update your resume or upload a cover letter at any time by accessing your candidate profile.

Condé Nast is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, familial status and other legally protected characteristics.