Oracle Financials, Support Specialist

Company:Marsh

Description:

We are seeking a talented individual to join our CIS (Corporate Information Solutions) Autonomous Finance Team team at Marsh.

This role will be based in London. This is a hybrid role that has a requirement of working at least three days a week in the office.

This is not a developer role; you will provide key front-end application support and assistance related to our vast & complex financial Oracle Financials apps across Marsh McLennan (MMC).

Working closely with internal teams and external clients, we will look for you to troubleshoot and resolve issues, provide guidance, and ensure the smooth operation of our Oracle Financials systems.

We will count on you to:

• Provide functional and technical support and assistance to internal clients using Oracle Financials, including troubleshooting and resolving issues related to system functionality, configuration, and integration.
• Collaborate with cross-functional teams to identify and resolve complex technical problems, ensuring timely and effective solutions. Also, collaborate with vendors and third-party providers to escalate and resolve issues that require their expertise.
• Act as a subject matter expert on Oracle Financials, staying up-to-date with the latest features, enhancements, and best practices.
• Assist in the implementation and configuration of Oracle Financials systems, ensuring proper setup and integration with other systems.
• Conduct system testing and validation to ensure the accuracy and reliability of Oracle Financials systems.
• Develop and maintain documentation, including user guides, troubleshooting guides, and knowledge base articles, to support end-users and internal teams.

What you need to have: 

• Functional support experience for Oracle Financial applications or similar Enterprise Resource Planning (ERP) systems.
• Knowledge of or experience in front-end Oracle Financials, including General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Fixed Assets, I-procurement, iExpenses, Order Management, Purchasing, Purchasing, Payables, and Oracle Account Reconciliation Cloud (ARCS)
• Strong understanding of SQL for effective data analysis & troubleshooting
• Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues.

What makes you stand out:

• Familiarity with Oracle E-Business Suite or Oracle Cloud ERP.
• Oracle certifications in Oracle Financials or related areas
• Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate technical concepts to non-technical stakeholders.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

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Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [email protected].

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.