Oracle Cloud Fusion Analyst

Oracle Cloud Fusion Analyst II Hatfield II Hybrid (2 days in to Office) 

About Us:

Ocado Technology is putting the world’s grocery retailers online using the cloud, robotics, AI, and IoT.  We provide services to partner clients globally via our innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), this drives our highly automated, multi-million pound Customer Fulfilment Centres (CFCs). In our CFCs - together with the proprietary software applications - we operate a world-class online grocery business that automates the single pick of products, ready for your online delivery.

Of course, achieving this is no mean feat, and whilst we have ambitious strategies to grow our business, we need to match this in our capabilities to ensure the ongoing security of our sensitive data, our people, our customers, and our assets.  That’s where Ocado’s innovative Information Security team comes into play…

About the role:

The Oracle Cloud Fusion Analyst works alongside the Financial Systems Team to provide frontline support including: 

The resolution of support issues in Oracle Fusion with involvement in change requests from the initial request through to implementation into the production environment

Scope to assist the business on new projects and deliverables whilst maintaining the integrity of financial information and  support the business and end users in adaption of Oracle Fusion.

Day-to-day, you’ll need to:

• Collaborate with Support Analysts across Oracle Financial Systems Team.
• Work closely with the Application Manager to ensure change requests are completed via the change management process.
• Manage queues of incidents through to resolution ensuring that the resolution is documented and resolved, seeking advice from Oracle Support if you are unable to resolve yourself. 
• Build rapport and credibility with business users for continual service improvement.
• Manage service requests from users through to implementation into the production environment.
• Complete impact change assessments and review impact assessments of quarterly updates from Oracle.
• Support our users with the SaaS quarterly update life cycle.
• Highlight trends and escalate major incidents to your Team Leader.
• Document key processes and create ‘How to’ guides to share best practice and support other team members. 

About You:

• Experience working as an Oracle ERP/Fusion Support Analyst (or functional consultant) for Oracle ERP Applications (Fusion cloud) for Supply Chain Modules.
• Oracle Fusion SME on SCM (Procurement, Inventory, Costing,Planning, Supply Chain Financial Orchestration ) 
• Configuration and supporting SCM modules on oracle fusion.
• Understanding and experience in Configurations/Customisations, Extensions, Modifications, Localisations, Interfaces (CEMLIs).
• Experience on Business Process Management (BPM) workflows / OBI / OTBI / SmartView.
• Experience of managing Oracle Service Requests, including Sev-1 SRs, and the SR escalation process.
• Able to troubleshoot problems, including functional replication of issues.
• Experience of change control management and release management.
• Management of change requests through development and testing lifecycle, conforming to industry standard and within scope.
• Demonstrate professionalism: Being responsive, reliable, and putting the customer first.
• Committed to using the right trusted resources to develop expertise.
• Able to form highly trusting relationships built on integrity and openness. 

This would make you stand out from the crowd:

• Knowledge of Apex application
• Oracle R12 / Cloud
• Oracle PL/SQL
• JIRA 
• ITIL Certification
• Oracle Certifications

What we offer you:

Our employee benefits are designed for you, we care about people and we’ve ensured we have a wealth of benefits that focus on your well-being. We regularly review our benefits to ensure we are supporting our employees appropriately. Currently, we offer technically stretching work, a competitive salary and;

• Hybrid working patterns meaning part of the working week can be spent working remotely (typically 2/3 days per week). However, your working pattern will depend upon your role/team).
• Wellbeing support through Apps such as Unmind and an Employee Assistance Programme.
• 25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase).
• Pension scheme (various options available including employer contribution matching up to 7%).
• Private Medical Insurance.
• 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete) .
• Train Ticket loan (interest-free).
• Cycle to Work Scheme.
• Free shuttle bus to and from Hatfield Train Station to the Hatfield offices.
• Free shuttle bus to and from Welwyn Garden City Train Station to the Welwyn Garden City offices.
• Opportunity to participate in Sharesave and Buy as You Earn share schemes.
• 15% discount on Ocado.com and free delivery for all employees.
• Income Protection (can be up to 50% of salary for 3 years) and Life Assurance (3 x annual salary).

We also have regular divisional socials, sports clubs not to mention the Ocado Technology Academy for a packed schedule of courses, conferences and events. If you think you have what it takes to make a difference, please submit your application below.

Be bold, be unique, be brilliant, be you. We are looking for individuality and we value diversity. We are an equal opportunities employer and we are committed to treating all applicants and employees fairly and equally. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive work environment. If you have any support or access requirements, we encourage you to advise us at the time of application.

We are thrilled to welcome applicants from across the world. Whilst we are able to offer visa sponsorship, please note that we are only able to cover costs relating to the Certificate of Sponsorship and the Immigration Skills Charge only. For all employment offers made for UK roles, it is expected that you will be based in the UK in commutable distance, ready for your first day of work, so please keep this in mind. If you have any questions, please don't hesitate to ask.

Due to the energising nature of Ocado's business, vacancy close dates, when stated, are indicative and may be subject to change so please apply as soon as possible to avoid disappointment. If you have applied and been rejected for this role in the last 6 months, or applied and been rejected for a role with a similar skill set, we will not re-evaluate you for this position. After 6 months, we will treat your application as a new one. All benefits information is subject to change and the terms of the individual arrangements. Please assume you have been unsuccessful if you haven’t heard from us within 4 weeks.

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