Ops & People Manager

At DigitalGenius (DG), we are using AI Agents to transform customer experience for ecommerce brands. With a proprietary approach to agentic AI, we have a unique opportunity to become the undisputed leader in our industry. We’re looking for excellent candidates to join our dedicated, thoughtful, and hardworking team to help us achieve that goal. We are a global company with offices in London, New York, and people across the world.
Our customers include some of the biggest names in retail including On, Rapha, Air Up, Holland & Barrett, AllSaints, Honeylove, and Clarins.

We’re hiring our first Operations & People Manager to lay the foundation for smooth, scalable internal operations. The goal of this role is to design and own our internal business processes from the ground up, automating wherever possible so our team can spend more time on what matters.

From day-to-day task flow to cross-functional coordination, you’ll be responsible for setting up the processes, systems and routines that keep our business running efficiently.

This is a builder role for someone who thrives in a startup environment, is passionate about operational excellence, and wants to create impact quickly. Over time, this role will evolve into leading a broader internal operations function, supporting our teams, culture, and growth as we scale.

• Own and evolve our people operations, including onboarding, offboarding, performance cycles, and HR policies.
• Manage our HR systems and employee records.
• Lead employee engagement initiatives, feedback loops, and internal communications.
• Support hiring processes (scheduling, screening candidate experience).
• Coordinate company-wide rituals like all-hands meetings, offsites, and team events.
• Own and evolve the company handbook in collaboration with department leads to reflect how we work, communicate, and grow.
• Develop and manage employee-facing resources
• Act as a cultural ambassador, ensuring our values show up in everything from onboarding to all-hands meetings and employee recognition.

• Develop and refine internal processes to keep the business running smoothly.
• Own office management and remote team support infrastructure.
• Support compliance, contract management, and policies & benefits administration.
• Manage relationships with third-party providers (office, HR tools, legal).
• Collaborate with the Head of RevOps to improve cross-functional operational efficiency.
• Own the tracking, policy creation, and communication for employee-related budgets such as learning & development (L&D), team travel, and social/culture initiatives.
• Build practical frameworks and simple approval processes around budget use, travel spend, expense policies, and team offsites

• Act as a trusted partner to the leadership team on team wellbeing, process, and scale.
• Step in on one-off initiatives across the business (e.g., OKR implementation, internal tools rollouts, handbook revamps).

• 3+ years in a startup operations or people role, bonus if you have experience building the function from scratch.
• Proven ability to manage cross-functional projects from start to finish: you can scope, plan, coordinate, and deliver.
• Comfortable owning projects end-to-end and setting up new systems and processes.
• Confident using Google Workspace (Docs, Sheets, Slides, Calendar, Drive) to run day-to-day ops.
• Comfortable using Notion to create and manage pages, databases, and internal hubs.
• Highly organised, detail-oriented, and proactive.
• Strong communication and interpersonal skills.
• Passion for building a culture where people can do their best work.
• Able to thrive in a fast-paced environment with ambiguity and shifting priorities.

• Experience with tools like CharlieHR, Vanta, or Remote.
• Exposure to finance, legal, or IT admin workstreams.
• Familiarity with security frameworks like SOC 2, ISO 27001, or HIPAA.
• A spreadsheet wizard - you love building smart, user-friendly sheets that automate tasks and surface insights.