Operations Specialist (Banking) - US Hours/Remote

Job Summary: 

The Operations Specialist is an entry to mid-level individual contributor within the Banking Department, responsible for the accurate and timely execution of banking transactions, including check processing, wire transfers, and ACH transactions. This role works under close-to-moderate supervision, following established procedures and escalating exceptions to senior team members as needed. The ideal candidate is detail-oriented, committed to regulatory compliance, and eager to develop deep proficiency in banking operations within a clearing firm environment. 

Key Responsibilities: 

• Transaction Processing: Execute day-to-day banking operations with an emphasis on accuracy and timeliness, including the processing of checks, wire transfers, and ACH transactions in accordance with Apex policy and within required processing windows. 

• Exception Handling & Escalation: Identify transaction exceptions and escalate to management as appropriate; partner with cross-functional teams (AML, Legal, Risk, Client Services) to resolve exceptions within required timeframes, documenting all exception notes per established procedures. 

• Policy & Regulatory Adherence: Follow Apex Banking SOPs and applicable regulatory requirements consistently across all transactions; seek guidance on non-standard situations and flag discrepancies or documentation gaps to senior team members. 

• Process Enhancement: Identify and propose refinements to current operational workflows to improve efficiency and reduce risk; participate in implementation of approved process improvements under senior guidance. 

• Quality Checks & Controls: Perform self-review of own work prior to submission; assist with the daily completion of supervisory checklist items, ensuring all required tasks, approvals, and signoffs are documented accurately and on time. 

• Reporting & Daily Controls: Assist with the daily completion of supervisory checklist items, ensuring all required tasks, approvals, and signoffs are documented accurately and on time. 

• Cross-team Communication & Client Requests: Respond to routine and ad hoc requests from clients and internal teams (Client Services, Compliance, Risk etc.) in a timely and professional manner; assess urgency, gather required information, and coordinate with appropriate teams to ensure accurate resolution within agreed service level agreements (SLAs), escalating complex matters as appropriate. 

Education and Experience: 

• Bachelor's degree in Finance, Economics, Business Administration, or a related field; or equivalent professional experience. 

• Minimum 2 years of experience in financial services operations. 

• FINRA SIE and Series 99 License(s) required (or willingness to obtain within a defined timeframe). 

• Comfortable working U.S. hours (night shift) in a remote environment.

Preferred Qualifications: 

• Experience in banking operations with a focus on checks, wire transfers, and ACH transactions within a clearing firm or broker-dealer setting. 

• Familiarity with Apex Clearing systems or equivalent back-office platforms. 

• Proficiency in Excel and operational reporting tools. 

Knowledge, Skills, and Abilities: 

• Operational Knowledge: Basic to intermediate understanding of check, wire transfer, and ACH workflows; ability to process routine transaction types accurately with appropriate supervision. 

• Attention to Detail: Consistent accuracy when reviewing financial instructions and supporting documentation; committed to getting it right the first time. 

• Analytical & Problem-Solving Skills: Ability to identify exceptions, assess root causes, and escalate or resolve issues in a timely manner with guidance from senior team members. 

• Policy Adherence: Ability to follow banking operations policy and SOPs; recognizes when to escalate questions or exceptions to more experienced team members. 

• Risk Awareness: Proactively monitors own work for operational risk indicators, particularly in check, wire, and ACH processing; supports team-level risk management objectives. 

• Communication Skills: Professional written and verbal communication; able to document transaction decisions clearly and respond to routine internal and client inquiries. 

• Team Contribution: Collaborative team member who supports overall team performance and actively seeks to learn from senior colleagues. 

• Time Management: Able to manage a daily task list against hard processing cutoffs with supervisor support and prioritization guidance. 

• AI & Technology Adoption: Open to and actively engages with AI tools, such as Claude, to enhance productivity and accuracy; demonstrates a willingness to embrace emerging technology and apply it to improve day-to-day operational workflows. 

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