Synovus
Operations Quality and Monitoring Manager - onsite, Columbus, Roswell or Birmingham
Be an Early Applicant
Manage and supervise supervisors, leads, and non-exempt staff across banking operations (loans, deposits, payments, call center). Oversee workflow, staffing, performance monitoring, compliance with policies/regulations, process improvement, budgeting, training, and day-to-day escalation support.
Job Summary & Responsibilities
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.Preferred Qualifications
Minimum Experience: Six years of banking and/or loan operations experience and two years in a management role OR an equivalent combination of education and experience. Sit Regularly
Required Knowledge, Skills & Abilities:
Job Summary:
Manages and supervises the activities of supervisors and leads as well as non-exempt staff in various areas of banking operations to include Loans, Deposits, Payments Call Center and other support services. Manages the daily work-flow of a group of team members and ensure the assigned area is appropriately staffed. Plans and coordinates activities within the assigned area.
Job Duties and Responsibilities:
Manages and supervises the activities of supervisors and leads as well as non-exempt staff in various areas of banking operations to include Loans, Deposits, Payments Call Center and other support services. Manages the daily work-flow of a group of team members and ensure the assigned area is appropriately staffed. Plans and coordinates activities within the assigned area.
Job Duties and Responsibilities:
- Coordinate the activities of an assigned group of documentation specialists. Assigns and monitors the work flow and ensures performance standards are maintained. Ensures documentation is processed in line with established compliance guidelines, firm policies, and regulatory requirements.
- Monitors and measures team member performance criteria (i.e. error rates). Ensures performance criteria is maintained within acceptable guidelines. Addresses performance issues as deemed appropriate.
- Maintains a high production performance standard within the assigned area. Ensures team members are knowledgeable of performance expectations and measurement tools.
- Continuously looks for opportunities for the improvement and simplification of processes to enhance response time and to identify opportunities for increased efficiency.
- Manages staffing and budget considerations for the department. Manages the time and attendance system for all team members. Assists management in the development and implementation of new policies, procedures and processes.
- Assists team during peak times with daily tasks and responsibilities. Addresses calls or questions which may challenge the operations processes or requirements. Assists in training new team members and may develop and compile training reference materials.
- Provides leadership, direction and growth opportunities to members of the department, performing those responsibilities in accordance with the Firm's policies and applicable laws. Responsible for interviewing, hiring, planning, assigning or directing work, appraising performance, disciplining team members and resolving problems. Works with the Human Resources Department to resolve more complex team member-related issues.
- Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Firm authority in a timely fashion.
- Performs other related duties as required.
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.
Minimum Education: Bachelor's degree in related discipline.
Minimum Experience: Six years of banking and/or loan operations experience and two years in a management role OR an equivalent combination of education and experience. Sit Regularly
Required Knowledge, Skills & Abilities:
- Stand or Walk Regularly
- Talk and Hear Regularly
- Climb, Bend, Kneel, Crouch, or Crawl Regularly
- Ability to see objects up close or at a distance, use peripheral vision, identify basic colors
- Use of Hands/ability to reach
Similar Jobs
Artificial Intelligence • Consumer Web • Edtech • Enterprise Web • HR Tech • Social Impact • Generative AI
Own Udemy’s creator community and learner connection products, including messaging, live learning, instructor profiles, channels, subscriptions, and creator tooling. Lead the Instructor Communities pilot from launch to a scalable business line, developing conversion, retention, engagement, billing, and payout models. Collaborate with Product, Engineering, Finance, Consumer, Content, instructors, and cohort-learning teams to build durable creator-learner relationships.
Top Skills:
Artificial Intelligence (Ai)Circle.SoHelixStripe
Artificial Intelligence • Consumer Web • Edtech • Enterprise Web • HR Tech • Social Impact • Generative AI
Own the end-to-end content quality product strategy across Coursera and Udemy. Lead issue detection, prioritization, remediation measurement, AI-driven quality scoring, trust and abuse prevention, content governance, and automated enforcement. Build systems that help authors, partners, and content teams identify and resolve catalog issues while protecting content credibility, instructor reputation, and learner trust at scale.
Top Skills:
AI
Automotive • Big Data • Information Technology • Robotics • Software • Transportation • Manufacturing
Provide technical leadership for cross-functional teams, create and communicate technical vision and strategy, lead new initiatives without defined procedures, remove roadblocks, resolve issues, mentor engineers, and perform related duties. Remote role based in Canada; GM does not provide immigration sponsorship.
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
