This role focuses on building and improving how Smartly delivers work to new clients at the start of their journey with us. You will design scalable processes, create clear operational standards, and ensure teams have the tools and structure they need to deliver consistent, high-quality outcomes. This is a 6-month fixed term contract role, paid hourly, supporting a focused period of operational improvement.
What You Will Do- Design and maintain a comprehensive playbook that defines how teams deliver work to new clients
- Build and implement governance models to support continuous improvement across processes
- Create and maintain standardized decks, documentation, checklists, and delivery schedules
- Develop reusable templates and frameworks to reduce duplication and improve operational efficiency
- Identify bottlenecks, gaps, or unclear ownership in workflows and propose practical solutions
- Facilitate retrospectives and lead initiatives that improve how teams operate over time
- Act as the central owner of operational excellence across this area
- Strong experience in operations, program management, project management, or business operations
- Proven ability to design, implement, and improve scalable processes
- Experience working cross-functionally with multiple stakeholders and teams
- Strong documentation skills with the ability to create clear, structured, and usable materials
- Effective communicator who can align stakeholders and drive clarity across teams
- Comfortable identifying inefficiencies and turning insights into actionable improvements
Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days
Generous healthcare packages & mental health benefits
401K plus matching & equity grants for all new Smartlies
Wellness benefit & learning reimbursement opportunities
Volunteer time off days & company donation matching opportunities
And so much more…
Smartly is committed to being the best place to work for growth-minded individuals to thrive - explore more in our Culture Handbook!
The base pay for this position is up to $75-80/hour. We take into consideration an individual’s background, expertise, and experience in determining final compensation.
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Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.
Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.
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Smartly London, England Office
11 Hill’s Place 1st Floor, West End House, London, United Kingdom, W1F 7SE
