About Marex
Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world’s major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 2,300 employees across Europe, Asia and the Americas.
For more information visit https://www.marex.com/
The Operations Client Support department sits within the operations function, providing direct support to clients, front office and control & support areas within the organisation on a global basis. This role exists to provide a single point of escalation for all client and internal sales desk margin queries, ensuring all customer requests are dealt with in a timely and efficient manner.
Responsibilities:
• Serve as a primary escalation point for the Margins team (supervisory responsibilities), overseeing complex margin disputes, operational breaks, margin call management, and client‑impacting issues.
• Lead and mentor junior analysts, providing technical guidance, coaching, and structured development to strengthen product knowledge and analytical capability.
• Oversee daily margin operations, ensuring timely and accurate processing of calls, payments, receipts, SSIs, and reconciliations in coordination with Treasury.
• Strengthen the control framework by reviewing KRIs, identifying process gaps, and driving remediation and continuous improvement initiatives.
• Partner with Clearing Brokers and CCPs to resolve escalated issues, maintain account static (XTP/MarginLink), and enhance operational efficiency.
• Drive automation and process optimisation, reducing manual touchpoints and operational risk across the margin lifecycle.
• Represent the Margins function in cross‑functional forums, maintaining strong relationships with Credit, Risk, Treasury, Compliance, Deliveries, Broking, and Trading.
• Contribute to strategic projects, including MarginLink enhancements, regulatory change initiatives, and process redesign.
• Provide daily risk transparency, including participation in morning risk calls and updates on outstanding calls and liquidity impacts.
• Oversee fraud‑prevention controls, including daily monitoring of suspicious payment requests and escalation where required.
• Support internal and external audits, ensuring documentation, controls, and processes meet regulatory and internal standards.
• Conduct performance reviews, support succession planning, and promote a culture of accountability, integrity, and strong risk awareness.
• Ensure full compliance with FCA requirements, internal policies, and the firm’s operational risk framework, escalating breaches or risk events promptly.
• Support broader Operations functions (Deliveries, Client Services) as needed to ensure resilient end‑to‑end service delivery.
Skills & Experience:
• Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this.
• Good working knowledge of F&O Listed derivative exchanges
• Exposure to exchange fees and client commissions
• Previous Treasury experience beneficial
• Familiarity with margin call processing and methodology
Competencies:
• Excellent verbal and written communication skills
• A collaborative team player, approachable, self-efficient and influences a positive work environment
• Resilient in a challenging, fast-paced environment
• Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness
If you’re forging a career in this area and are looking for your next step, get in touch!
Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company. We welcome applications from candidates returning to the workforce. Also, Marex is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.
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