Location: Central London
Working style: preference for in-person, hybrid possible (3 days a week in person)
Start date: 01/04/2026 (flexible)
Unfortunately, we’re not able to offer visa sponsorship at this stage. However, we might be able to support it after August 2026.
About be/impact
be/impact is an award-winning social impact startup on a mission to upskill 10 million employees while breaking down barriers to education. Our platform helps employees retain knowledge by teaching what they’ve learned to changemakers in non-profits. It's a win-win-win: better learning outcomes, measurable social value, and inclusive talent development.
Backed by leading angels - including the former head of J.P. Morgan’s DACH business - and winners of an Innovate UK award, we already work with leading firms such as Roland Berger, Correlation Risk Partners or Sesame Banking Hall Group. Having raised a pre-seed in 2024, we’ll be accelerating in 2026, raising a 1.5 m seed round, and growing fast.
Role Overview
This role is for an ambitious, self-driven doer who turns ideas into actions. Someone who is passionate about making a tangible difference through education and social innovation. We’re looking for someone who gets things done, fast.
You’ll work closely with the founders and the operations team to build operational excellence at be/impact. Your mission is simple: deliver outstanding service to customers, keep our community of nonprofits strong, and help us earn renewals (target: 90%+), referrals, and upsells through great delivery.
From day one, you’ll hold real ownership: running delivery end-to-end for clients, matching employees with the right nonprofits, producing learning reports, and improving how we work. As the company grows, your scope will expand, and we’ll count on you to spot gaps, suggest fixes, and take ownership of your propositions.
This is not a pure strategy role. It is a hands-on execution role with judgment.
How you’ll make an impact
In your first six months, most of your time will focus on delivery, client experience, matching, reporting, and partnerships, closely tied to renewals and growth.
As with any early-stage start-up role, you’ll also help where needed and stay comfortable with ambiguity.
Key responsibilities
Customer delivery & account ownership
Own delivery for clients: Take full ownership of your client accounts (from around month 3), and be accountable for successful delivery outcomes.
Drive a great learner and trainer experience.
Spot upsell opportunities: Identify 1-2 concrete upsell opportunities per account where relevant and feed them into the founders/sales process.
Nonprofit matching & partnerships
Matching: Ensure trainings are fully matched with the right nonprofits
Nonprofit partnerships: Build partnerships with at least 2 large nonprofits and build a healthy pipeline.
Reporting & learning outcomes
Learning reports: Produce learning reports for completed sessions with high quality and speed: within 3 days of feedback being collected and within 2 weeks of the training.
Engagement & programmes
Be/reward competition: Own and deliver the be/reward engagement competition, and ensure it lands with positive feedback.
Pilots of new offerings: Run one or more pilots of new offerings if relevant for active clients.
Process improvement
Improve how we work: Challenge our current ways of doing things, trial alternatives, and take ownership of your propositions—aiming for better quality, more speed, and less chaos.
Over time, help streamline delivery so we can serve 25%+ more trainings with the same (or better) quality.
Your profile
What matters most
Strong relational skills: You build strong relationships quickly with both nonprofits and corporate employees.
Commercial operator mindset: You see the bigger picture, think about value to the customer, and notice second-order effects and risks.
Doer with bias to action: You don’t wait for perfect information— you plan, execute, and improve.
Organised, but not rigid: You bring structure without slowing things down. You can thrive in chaos.
Fast learner in an AI-shaped world: You’re curious and adapt quickly as tools and workflows change.
Background & skills
3+ years in operations, delivery, execution, project management, or account management in a fast-paced environment.
Training/education experience is a strong plus (ideal in corporate training, as a trainer/coach, or upskilling/coaching internal teams).
Startup experience is a plus (or having built something from scratch).
Track record of consistently overperforming.
Bonus points
Speaks foreign languages (French is a plus, Turkish & Arabic as well, any other languages welcome as well)
Strong nonprofit network / natural networker.
Ability to create nonprofit-facing marketing content.
Experience building a team.
Why Join Us?
be/impact: Be part of a company on a journey to upskill 10 million changemakers by 2035.
Start-Up Exposure: You’ll work closely with the founding team and gain deep insights into what it takes to build a company from the ground up.
Start-Up Spirit: Be part of a young, motivated team with flat hierarchies and a culture of open feedback.
Professional Growth & Learning and Development: A job in an early-stage start-up is the best way to take big responsibility early on in your career and grow quickly with the company. We have access to top-level coaches (our investors and partners) and exceptional learning and development opportunities through our training offerings.
Our values: ‘People first’, ‘Growth mindset’, and ‘Impact-driven’ … and the ones you bring! Joining at such an early stage also means you can bring your personality and your ideas to build a culture that resembles you.
Inclusive Culture: We are very intentional about building a diverse and inclusive company that reflects the communities we serve from day 1. So we really encourage people from all backgrounds to apply. Our team has as many nationalities as individuals, embraces neurodiversity, and sees value in difference.
Reach out if you need help with the application or if you have special needs.
Interview Process
Cultural/fit interview – 30 mins
Online test (case-study) + online standardised assessment
Founders interviews (2 times 60 mins), on both your experience and skills
Advisor interview – Meet our experienced advisor, learn more about us from their point of view
Important: If you’re interested and motivated in working and learning with us, but don’t fit 100% in the profile or conditions described, please do reach out anyway. Things can always be made flexible for the right people!
Compensation
£35 - 40k, reevaluated after 6 months.
Cash Bonus (up to £5k) depending on the company revenues and your performanceCompetitive equity package (1% EMI options at pre-seed valuation). This is what’s most valuable in the long-term. Check our short guide on options to learn more about this. We’ll can give you more specific numbers during the interview process.
Benefits:
Cycle-to-work scheme
Mental Health (or wellbeing) app/gym/yoga membership
Access to cutting-edge technology and industry trends
Private healthcare
Team socials
Top L&D tools and budget (we’re a learning tech company!)
