Lead and develop a channels team to optimise marketplace distribution, pricing and revenue. Drive pricing experiments, manage OTA relationships, analyse data using SQL and BI tools, deliver commercial insights, and lead cross-functional projects to improve operational efficiency and scalability.
We're looking for an experienced Operations Manager to lead our Channels team and drive commercial performance across our marketplace distribution and pricing strategy.
This is a highly analytical leadership role for someone who enjoys solving complex operational challenges using data. You'll be responsible for managing a high-performing team, optimising channel performance, driving pricing and revenue initiatives, and leading strategic projects that improve commercial outcomes.
What You'll DoTeam Leadership- Lead, coach and develop a team responsible for channel operations and marketplace performance.
- Set clear objectives, monitor performance and create a high-performing, data-driven culture.
- Prioritise work across the team to ensure operational excellence and delivery against business goals.
- Develop and execute pricing strategies that maximise revenue while balancing occupancy, profitability and host returns.
- Design, implement and evaluate pricing experiments to identify opportunities for commercial growth.
- Monitor revenue performance across channels and recommend improvements based on data and market trends.
- Own relationships with online travel agencies and booking platforms.
- Drive expansion across distribution channels, ensuring seamless onboarding, integrations and ongoing optimisation.
- Identify opportunities to improve channel performance, visibility and conversion.
- Analyse operational and commercial data to identify trends, risks and opportunities.
- Build and interpret dashboards using SQL and BI tools such as Looker or Tableau.
- Translate complex data into clear recommendations for senior stakeholders.
- Define KPIs and measure the success of strategic initiatives.
- Lead cross-functional initiatives that improve operational efficiency, scalability and commercial performance.
- Work closely with Product and Engineering to prioritise system improvements and integrations.
- Identify process improvements that enhance both internal operations and customer outcomes.
Requirements
- Previous experience managing and developing high-performing teams.
- Experience in Revenue Operations, Commercial Operations, Strategy, Marketplace Operations or a similar analytical leadership role.
- Strong commercial acumen with experience developing pricing or revenue optimisation strategies.
- Advanced analytical skills with strong SQL capability and experience working with BI tools such as Looker, Tableau or Power BI.
- Comfortable analysing large datasets and turning insights into business decisions.
- Experience leading cross-functional projects from concept through to implementation.
- Excellent stakeholder management skills with the ability to influence across technical and non-technical teams.
- Highly organised, naturally curious and motivated by solving complex operational problems.
Benefits
- Enviable company culture - we've put time into getting our work culture just right. Regular team social events, company-wide recognition of outstanding work
- Enhanced Parental Leave - Family comes first. We offer great parental leave to spend time with your new child, regardless of your gender
- Pension - We provide a pension scheme for all permanent employees, in line with government requirements
- MacBook - For business use
- 25 days annual leave - plus an extra day off on your birthday (because who wants to work on their birthday
Houst London, England Office
14 St John's Square, London, United Kingdom, EC1M 4NL
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