As an Operations Manager at Chewy's pharmacy fulfillment center, you will oversee inbound/outbound activities, ensure a healthy work environment, manage KPIs, mentor Area Managers, drive continuous improvements, and utilize WMS for operational insights, all while fostering a positive team culture.
Our Opportunity:
Chewy is currently recruiting an Operations Manager for our pharmacy fulfillment center. This leader will be hands-on in a start-up environment and will build and maintain relationships with hourly associates, managers, carrier partners, vendors, other FC teams and various departments in the company. This individual will be someone who likes dealing with ambiguity, change, and enjoys getting into the details to drive improvements every single day.
What you'll do:
- Lead inbound/outbound activities for the FC, including receiving, picking, packing, and shipping, across two shifts
- Be a guide in providing a healthy and safe work environment for associates working on the outbound team
- Direct warehouse supervisory personnel to achieve prescribed objectives, including timely fulfilling of customer orders while maintaining the highest possible warehouse on time shipment and low shipment defects
- Ensure that all Key Performance Indicators (important metrics) are on target for the operation, such as warehouse misses, on time shipments, shipment defects, aged tasks, and production levels per hour, and cost per order line
- Engage a team of Area Managers and Operations Leads
- Drive planning and forecasting
- Leverage the Area Managers by sourcing and furthering ideas, and rolling them into the creation of improvement plans for the functional area
- Mentor, train and develop Area Managers for career progression and learning!
- Ability to develop and share standard processes across the shifts and network
- Build a positive team multifaceted that encourages all employees in the FC to guide and motivate change within the facility, adapt to the dynamic business, and stay focused on the customer experience
- Drive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse
- Use the site Warehouse Management System (WMS) to optimize detailed order fulfillment and provide operational insights to improve WMS effectiveness
What You'll Need:
- A Bachelor's Degree from an accredited University or comparable experience
- 5+ years of management experience in fulfillment center/warehouse operations; prefer retail/e-commerce experience
- At least 4 years of management experience in Receiving, Inventory Control, and/or Order Fulfillment
- At least 4 years of shown experience of positively running large groups of hourly employees
- Experience with building or improving inventory management, order management, and warehouse management systems and processes
- Passion for working in a start-up environment with high level of ambiguity and change
- Strong project management and continuous improvement skills
- Metrics driven demeanor
- Customer service obsession, with desire to go above and beyond to satisfy customer needs
- Effective communicator and leader for employees, direct reports, cross-functional teams and executive leadership
- Shown ability to quickly adapt and drive the right results using data
- The highest levels of integrity and ethics!
- Must be flexible to work weekends
- Position may require travel
Bonus:
- E-Commerce experience
- Certification and/or experience in Lean Six Sigma and/or Green Belt certification
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Similar Jobs at Chewy
eCommerce • Healthtech • Pet • Retail • Pharmaceutical
The Operations Manager will lead warehouse activities in a pharmacy fulfillment center, overseeing inbound and outbound operations. Responsibilities include ensuring compliance with KPIs, mentoring Area Managers, developing standard processes, and driving continuous improvements in safety, quality, cost, and delivery. The role requires strong leadership and communication skills in a start-up environment with a focus on inventory and order management.
eCommerce • Healthtech • Pet • Retail • Pharmaceutical
As a Compounding Pharmacist at Chewy, you will supervise compounding personnel, perform and document compounding procedures, train staff, process prescriptions, and ensure safety and compliance with USP guidelines while delivering excellent customer service.
eCommerce • Healthtech • Pet • Retail • Pharmaceutical
The Area Manager I at Chewy is responsible for overseeing Pharmacy Technicians in a high-volume contact center, ensuring operational efficiency and a positive work environment. Key duties include coaching teams, resolving customer issues, analyzing data for process improvements, and maintaining documentation of key metrics. The role emphasizes leadership and exceptional customer service.
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
