The Operations Executive manages training and events, coordinating logistics, delegate management, and customer service while supporting a smooth operational flow.
Who are we?
New to the Bright Software Group, The Payroll Centre has been providing expert payroll training and qualifications for more than 25 years, supporting organisations and individuals to consistently produce compliant and accurate payrolls through on-demand expertise and professional development.
At Bright, we create cutting-edge software for accounting, payroll, tax, and practice management, serving over 500,000 UK companies and 40,000 desktop customers. Together, we lead the industry with innovative solutions and unparalleled customer support, creating opportunities for businesses to succeed in a supportive, collaborative environment that values your voice and contributions.
The Role
The Operations Executive is responsible for the end-to-end operational delivery of The Payroll Centre’s training and events programme. This is a hands-on role covering event planning, logistics, delegate management, and on-the-day execution across a range of venues throughout the UK.
You will work closely with the Operations Manager and a long-standing events agent to ensure all training days and events are delivered to a consistently high standard. The role also encompasses day-to-day office administration and customer service responsibilities.
Key Responsibilities
Event & Training Management
- Plan and manage all training days and events end to end, from initial logistics through to on-the-day delivery
- Co-ordinate venue booking, accommodation, catering, travel, and materials dispatch for all events
- Manage delegate numbers, send joining instructions, and ensure all event preparations are completed on schedule
- Prepare event materials including name badges, attendee packs, and delegate lists
- Support the internal and external tutor team, manage diaries, and distribute post-event appraisals
- Attend and run events at venues across the UK, including London, Leeds, Birmingham, Manchester, and Scotland
Customer Service
- Handle general email enquiries and respond to delegate queries in a timely and professional manner
- Own the resolution of escalations and complaints, liaising with the Operations Manager as required
Administration & Operations
- Maintain accurate records within the CRM across all event and delegate data
- Monitor operational plans and timelines, flagging risks to the Operations Manager proactively
- Support the wider operations team across departments as required
Stakeholder & Supplier Management
- Liaise with venues, suppliers, tutors, and internal teams via email, Microsoft Teams, and telephone
- Work closely with the Education team to support smooth training delivery for delegates
What We're Looking For
Essential Experience
- Experience in event operations, coordination, or a similar administrative role
- Customer service experience, including handling escalations
- Experience working with a CRM system
- Proficiency in Microsoft Office, particularly Excel and Outlook
Key Skills
- Strong organisational skills with the ability to manage multiple priorities simultaneously
- Clear written and verbal communication
- Attention to detail and a methodical approach to administration
- Ability to work independently and as part of a small team in a fast-paced environment
- Confidence adapting to changing priorities and solving problems under pressure
- Physical stamina for event days, which can involve long hours and manual handling
About
Bright is built around brilliant people doing brilliant work, and we invest in making sure the environment matches that ambition. You’ll have genuine flexibility in how you work, backed by modern practices that adapt to how work actually gets done today. We recognise and celebrate strong performance, support your wellbeing, and give you real opportunities to grow, not just in role, but in career. We’re proud of the culture we’ve built. It’s high-trust, high-expectation, and focused on doing great work. That’s Bright
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