Operations Director

Job Title: Regional Operations Lead
Location: London (Hybrid) | Practice Area: Corporate Services | Type: Permanent

Drive operational excellence and commercial performance across our UK business.

The Role

We are seeking a Regional Operations Lead (Director level) to oversee the operational performance of our UK business. Reporting to the COO, you will ensure the region operates efficiently, sustainably, and in alignment with firm-wide standards, enabling consulting teams to focus on client delivery and growth.

Acting as the operational counterpart to regional leadership, you will translate strategic objectives into executable operational plans, embedding strong governance, commercial discipline, and resource optimisation across the business .

Crucial to this role is prior experience in a consulting business.

What You’ll Do

• Own and optimise the regional operating model, ensuring alignment with firm-wide standards and driving continuous improvement

• Partner with Finance to oversee regional P&L performance, revenue forecasting, margin tracking, utilisation, and cost control

• Lead workforce planning, capacity modelling, and deployment strategy to maintain high delivery quality and balanced utilisation

• Ensure strong governance, commercial approvals, and risk management in line with regulatory and contractual requirements

• Develop robust performance dashboards and provide data-driven insights to Regional Leadership and Global Operations

What We’re Looking For

• Demonstrable experience in operations, commercial, or business management within professional services or management consultancy

• Demonstrable ownership of P&L or operational performance within a multi-million revenue business unit

• Strong financial and commercial acumen with advanced analytical capability

• Experience implementing operational frameworks, governance models, and structured performance management

• Proven ability to collaborate and influence senior stakeholders within a matrixed environment

Bonus Points For

• Experience supporting strategic business planning cycles at regional or global level

• Exposure to consultancy economics including pricing integrity, margin optimisation, and revenue leakage management

• Background in organisational design and process optimisation

• Experience developing operational teams and building capability within a region

• Degree-level qualification or equivalent experience

Why Join Capco

• Deliver high-impact solutions supporting Tier 1 financial institutions

• Work in a collaborative, flat, and entrepreneurial consulting culture

• Access continuous learning, training, and industry certifications

• Be part of a team shaping the future of digital financial services

• Help shape the future of digital transformation across FS & Energy.

We offer a competitive, people-first benefits package designed to support every aspect of your life :

• Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover

• Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aiders

• Family-Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement

• Family Care: 8 complimentary backup care sessions for emergency childcare or elder care

• Holiday Flexibility: 5 weeks of annual leave with the option to buy or sell holiday days

• Continuous Learning: Minimum 40 Hours of Training Annually and a Business Coach from Day One

• Healthcare Access: Convenient online GP services

• Extra Perks: Gympass (Wellhub), travel insurance, Tastecard, season ticket loans, Cycle to Work, and dental insurance

Inclusion at Capco

We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration – a mindset that shapes how we work with clients and each other every day.