Position Summary:
The Operations Coordinator is an adaptable problem-solver who supports core administrative and operational needs to ensure smooth, efficient day-to-day operations. This role effectively communicates with team members, members, and customers across multiple platforms. The Operations Coordinator thrives in an office environment while performing administrative duties, supporting leaders, and contributing to local, chapter-focused events and promotional efforts. Success in this role requires strong prioritization, organization, and discretion to manage multiple competing demands in a fast-paced environment. Support for this role may come from the Operations Director/Manager or National Director depending on the team’s size and structure.
Roles and Responsibilities:
Administrative & Operational Support
- Provide high-quality administrative support to assigned leadership, ensuring smooth day-to-day operations and execution of priorities
- Manage calendars, scheduling, correspondence, and document preparation, including letters, memos, reports, and presentations
- Coordinate travel, accommodations, and meetinglogisticsas assigned
- Maintain organized systems for files, records, and operational documentation to support efficiency and compliance
Member, Director & Ambassador Support
- Support Members, Directors, and Ambassadors with operational needs, providing timely assistance and clear communication in BNI Connect and other tools
- Provide first-level troubleshooting support for BNI Connect and other networking tools, escalating more complex issues when needed
- Respond to inquiries with professionalism, accuracy, and a service-oriented mindset
Data, Systems & Process Support
- Maintain data accuracy across operational systems, including BNI Connect and other internal tools
- Track timelines, deliverables, and follow-ups for assigned tasks and priorities
- Assist in documenting workflows and identifying opportunities to improve efficiency
Continuous Improvement
- Support process improvement efforts by identifying gaps and implementing approved enhancements within assigned areas
- Any additional duties needed to help demonstrate our core values, drive our vision, and fulfill our mission.
Demonstrated Competencies:
- Customer Service
- Organizational Skills
- Self-Management
- Technical Proficiency
- Communication
- Problem Solving
Required Qualifications:
- Two-year degree or equivalent experience
- One or more years of experience in an administrative role supporting senior leadership
- Strong interpersonal and communication skills
- Ability to build relationships with key stakeholders
- Detail-oriented with strong time management skills
- Ability to prioritize work in a fast-paced, changing environment
- Demonstrates initiative, anticipates needs, and exercises sound judgment
- Maintains discretion and confidentiality
- Basic to intermediate proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Physical Demands and Working Conditions (Working Conditions apply globally. The Physical Demands section is included to meet U.S. regulatory expectations and may not apply to individuals located outside the United States.)
Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
This is a full-time position. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
An equal opportunity employer.
