Coordinates customer deliveries, collections, relocations, and installations from booking through completion. Manages quotations, paperwork, databases, customer updates, supplier services, purchase order approvals, job-file accuracy, inbox activity, and issue resolution. Works with internal teams and third-party suppliers to ensure efficient service delivery, accurate records, and customer satisfaction.
What You Can Expect:
- Manage requests for deliveries, collections, relocations and installations for key customers
- Book jobs for customers on internal system, raise relevant paperwork and maintain up to date information on the company database
- Understand the specific requirements of key customers – internal process, customer product etc.
- Provide quotations to customers on request
- Liaise with customers, keeping them constantly updated during all stages of the order lifecycle
- Take ownership of orders from end to end
- Ensure a professional and efficient service is delivered at all times
- Order services as required from third party suppliers in relation to customer’s requirements
- Troubleshoot problems quickly and identify solutions to minimise impact to customer
- Deal with ad-hoc customer enquiries by phone and e-mail
- Assist team members as required and provide support to team leader as directed
- Work with internal staff to ensure a professional and efficient service delivery
- Deal with ad-hoc customer enquiries – quotes, reports, inventory management etc.
- Sign off supplier purchase orders (to agreed sign off level)
- Ensure 100% job file accuracy before passing to accounts team
- Manage team mail box activity efficiently and line with team/department targets
What You Bring:
- Minimum 3 years Customer Service experience in a similar role
- Experience of working in a transport, logistics or Installations environment desirable
- Meticulous attention to detail and a customer focused approach
- Strong general level of education
- IT literate, competent user of Microsoft office applications (Excel, Word, PowerPoint)
- Excellent demonstrable communication skills – written and verbal
- Strong team player with a flexible positive attitude – will need to work extended hours at peak times
- Capable of working on own initiative, ability to problem solve and identify corrective actions
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