Operations Business Management, Support Analyst

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The Operations Office provides timely, accurate and appropriate operational services to both internal and external customer of MUFG across various entities and locations.

‘EMEA Operations’ represents MUSE Operations, London and the regional Operations Office for EMEA.

Operations Business Management team ensures smooth running of Operations, involving taking the lead of management information, general administration and process improvement initiatives.

The role requires strong organizational skills, a high attention to detail, and the ability to multitask in a fast-paced corporate environment. We strive for operational excellence and are looking for innovative individuals to help us streamline processes and improve overall efficiency.

NUMBER OF DIRECT REPORTS

0

MAIN PURPOSE OF THE ROLE 

Supporting the EMEA Operations division and the Business Management team in enabling the smooth running of the Operations function, including general administrative duties.

KEY RESPONSIBILITIES

Operations Business Management - Support

• Support the smooth running of EMEA Operations, by working closely with the Business Management team to deliver on various initiatives and requirements. E.g. general coordination, gathering information across Operations, support in the production and analysis of management information etc.
• Provide administration support for Governance or Committee meetings attended by Operations Management team.
• Coordination of ensuring key policy and procedure documents are kept updated within Operations, e.g. Operations Business Continuity, Internal Organisation Charts & Internal policy documents.
• Maintaining EMEA Operations Organisation structure materials aligned with Management Information data.
• Manage email distribution lists for the EMEA Operations team.
• Assist in the cost control management of Operations e.g raising Procurement Application Requests in line with polices & budget, centrally coordinating invoices.
• Manage Training requests ensuring they are in line with overall Learning & Development priorities and budgets.
• Maintain and Promote Operations’ Intranet pages to ensure accurate and up to date information is available to all staff.
• Collaborate with MUFG networks and support the Culture Influencer network within Operations to develop and implement culture action plans.

Administration

• Provide day-to-day administrative support to the Operations Management team and wider Operations.
• Point of contact for general administrative queries across Operations, dealing with high level queries and management of highly sensitive and confidential information.
• Coordination and support for the Operations Management team to ensure meeting materials are prepared and available in advance, and any actions/requests assigned to EMEA Operations are monitored, tracked and appropriately prepared for by due dates.
• Arrange business travel and entertainment ensuring adherence to MUFG policies for managers in Operations.
• Process expenses timely and accurately resulting from any travel and or entertainment.
• Organise meeting logistics where required including managing room bookings, technology and video conferencing, and ordering catering as required.
• Manage Operations events together with the wider Business Management team, such as Town Halls and the annual Regional Operations meeting in London, liaising with facilities, vendors / suppliers, stakeholders, and attendees to ensure smooth execution..

WORK EXPERIENCE

Preferred:

• Knowledge and experience within a regulated and organisationally complex environment preferred, ideally financial services.

SKILLS AND EXPERIENCE

Functional / Technical Competencies:

• A high performing individual with strong understanding and knowledge of MUFG or similar institution, its businesses, the opportunities and challenges confronting our firm.
• A team player with excellent interpersonal and communication skills, able to collaborate well with individuals at all levels of the organisation, including appropriate engagement with senior stakeholders within EMEA, international locations and Tokyo.
• A proactive, motivated self-starter with a positive attitude, eager to and capable of learning new concepts quickly, able to work independently and prepared to get involved in all activities required to successfully deliver the role.
• An agile individual with a calm approach, with the ability to work well in a pressurised and fast paced environment, to operate with urgency, to manage large workloads and appropriately prioritise and to deliver to tight deadlines
• A results driven individual with a strong sense of accountability and strong organisational skills, focussed on consistent high quality of all output, and excellent attention to detail and accuracy
• Individual with the ability to exercise discretion in the handling of sensitive matters

PERSONAL REQUIREMENTS

• Strong communication (verbal and written), analytical and numerical skills
• Strong Outlook, PowerPoint and MS Word skills.
• Problem solving and prioritisation skills
• Adaptable and flexible to suit the needs of the role, including minimum three days in office
• Alignment to MUFG Values
  • Integrity & Responsibility
  • Professionalism & Teamwork
  • Challenge ourselves to grow
• Alignment to EMEA Cultural Principles
  • Client Centric
  • People Focused
  • Listen Up, Speak Up
  • Innovate & Simplify

This advert will close 2nd February 2026

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.