The Operations Assistant will manage customer orders, monitor returns, control stock, and provide excellent customer care. Responsibilities include processing orders, tracking shipments, handling returns, maintaining stock accuracy, and delivering outstanding service through live chat support.
Are you looking for a collaborative work environment? We’re looking for a proactive and detail-oriented UK Operations and Returns Assistant to join our team in Telford, UK! If you thrive on efficiency, teamwork, and delivering excellent customer service, this could be the perfect role for you!
Order Management – Keep Things Running Smoothly!
- Process customer orders with precision and accuracy in our global operating system.
- Monitor and manage order tickets, ensuring swift action and resolution.
- Collaborate with the Global Operations Manager to guarantee all orders are fulfilled on time.
- Coordinate collections with transport providers and track shipments like a pro.
- Pack and process orders from our office to ensure a smooth customer experience.
- Track deliveries, resolve shipping claims, and ensure every order reaches its destination.
- Secure proof of delivery (POD) for every order.
Returns Management – Make Returns Hassle-Free!
- Handle return requests efficiently, ensuring every detail is spot-on.
- Address customer return inquiries with professionalism and care.
- Keep an eye on overdue returns and follow up to keep things on track.
- Process and allocate returns swiftly and correctly within our system.
Stock Control – Be the Master of Inventory!
- Inspect incoming stock for damages and accuracy, reporting any discrepancies.
- Implement a smart stock rotation system so older stock gets used first.
- Maintain a well-organized stock location system for easy access.
- Conduct monthly stock counts, ensuring all figures are precise and up to date.
Customer Care – Be the Face of Our Brand!
- Act as the first point of contact, delivering outstanding customer service.
- Respond to live chat inquiries via Zopim with confidence and expertise.
- Show off your deep knowledge of our products and procedures to help customers find solutions.
- Salary up to £24,000
- Hybrid working
- Free parking
- 25 days holiday (which increases every year by 1 day!)
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