Manage customer orders from placement through invoicing, coordinate with internal teams, verify requirements, track service and ROI targets, report performance data, maintain accurate records, and support process improvements and operational activities. The role requires strong administration, communication, organization, attention to detail, and adaptability in a fast-paced environment.
We’re looking for an organised and detail-focused Operations Administrator to join our team at Sharpsmart. This role is perfect for someone who enjoys variety, takes pride in accuracy, and thrives in a fast-paced environment. You’ll be at the heart of our operations—supporting the smooth running of customer orders, coordinating between departments, and ensuring our processes run efficiently from start to finish.
You’ll work closely with internal teams to make sure customer needs are met, performance targets are achieved, and standards are consistently high. If you’re someone who enjoys solving problems, improving systems, and keeping things running seamlessly behind the scenes, this could be the ideal next step in your career.
This is a fulltime role Monday to Friday.
What you'll do
- Manage the full administration of customer orders from placement through to invoicing
- Review and analyse data to verify requirements and coordinate with internal teams to meet customer needs
- Work towards established Service Level Agreements and ROI targets
- Interpret and report on data to support performance metrics, improve processes, and drive efficiencies
- Maintain accurate records, files, and documentation (both electronic and hard copy)
- Provide administrative support for internal requests and operational activities
What we are looking for
- 2+ years of administrative experience (retail, operational, hospitality or corporate will be considered)
- Strong knowledge of administrative process and procedures
- Intermediate to Advance with computer systems (Microsoft office suite, etc.)
- Strong communication skills both written and verbal
- Proven experience in improving processes and procedures
- A positive "can-do" attitude and approach to responsibilities with an ability to meet new challenges and changes with an open mind
- Ability to react positively with sudden and unexpected changes in demand
- Strong attention to detail, all work accurate and performed to a high standard
- Excellent organizational skills
What we are offering
- Competitive salary package
- Pension
- Private healthcare and dental care options
- Employee benefits scheme including financial planning, gym scheme, discounts across a range of retail, days out & leisure, travel, motoring, food & drink, and much more
- Genuine investment throughout your career for professional development
- Company events and networking opportunities
- Stability as an essential service to healthcare, ensuring a non-seasonal and stable business environment
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