About Us:
Founded more than 15 years ago and headquartered in Chicago, the DV Group of financial services firms has grown to more than 350 people operating throughout North America and in Europe. Since spinning out of a large brokerage firm in 2016, DV Trading has rapidly scaled as an independent proprietary trading firm utilizing its own capital, trading strategies, and risk management methodologies to provide liquidity to worldwide financial markets and hedging opportunities to commodity producers and users. Now, DV group affiliates include two broker dealers, a cryptocurrency market making firm, and a bourgeoning investment adviser.
We invest in exceptional individuals and empower them to realize their goals and make a lasting positive impact on our organization. Engaging a diverse group of talented people from different cultural, socioeconomic, and educational backgrounds helps provide us with a competitive advantage that drives our success.
Overview:
As the initial point of contact, you will be responsible for a range of tasks and first-line response duties, which include managing relationships with traders, Futures Commission Merchants (FCMs), and exchanges. This role is integral to a vast and growing global trading operation that executes trades across all asset classes. You will provide support exclusively to internal traders and operations, with no external customer interactions.
Responsibilities:
- Offer comprehensive first-level support to users of trading applications, encompassing both proprietary internal software and third-party platforms.
- Efficiently handle support inquiries through phone, email, and direct messaging, prioritizing prompt and effective responses.
- Implement and modify risk limits across various platforms, exchanges, and FCMs, while comprehending the sequence of dependencies involved.
- Create, adjust, and oversee account configurations on multiple platforms.
- Collaborate with vendors, including Exchanges and FCMs, to address and resolve production issues.
- Occasionally liaise with software developers to enhance applications and resolve technical problems.
- Document support processes, technical issues, and workflow procedures meticulously.
- Undertake special projects as required.
Requirements:
- Demonstrated capability to manage and prioritize multiple tasks efficiently.
- Exceptional customer support skills and the ability to communicate effectively.
- A solid understanding of trading industry concepts and terminology is essential.
- Previous experience in supporting capital market platforms from a back-office perspective is highly desirable.
- Must thrive in a dynamic, fast-paced team setting.
- Self-motivated, decisive, energetic, and focused on delivering results.
DV is not accepting unsolicited resumes from search firms. Only search firms with valid, written agreements with DV should submit resumes in response to DV’s posted positions. All resumes submitted by search firms to DV via e-mail, the Internet, personal delivery, facsimile, or any other method without a valid written agreement shall be deemed the sole property of DV, and no fee will be paid in the event the candidate is hired by DV. DV is proud to be an equal opportunity employer and committed to creating an inclusive environment for all employees.
