Operational Support Administrator (End User)

Salary for this Role:

From £42,000 with benefits, subject to skills and experience

Job Title:

Reports to:

Closing Date:

Job Description:

Job Title: Operational Support Administrator (End User)

Details of the role:

Contract: This is a full-time permanent onsite (reviewed after probation) position on the Crick Terms and Conditions of Employment.

Salary: From 42,000 with benefits, subject to skills and experience

Application closing date: 18th of January 2026 at 23.59

About us 

The Francis Crick Institute is Europe’s largest biomedical research institute under one roof. Our world-class scientists and staff collaborate on vital research to help prevent, diagnose and treat illnesses such as cancer, heart disease, infectious diseases and neurodegenerative conditions. 

The Crick is a place for collaboration, innovation and exploration across many disciplines. A space where the brightest minds can pursue big and bold ideas and discover answers to crucial scientific questions. We support them in a dynamic environment which fosters excellence with state-of-the-art infrastructure, cutting-edge facilities, and a creative and curious culture. We’ve removed traditional boundaries of departments, divisions and disciplines and instead have an open approach that supports every researcher. This gives us the freedom to take risks and carry out high-quality, pioneering research. Creating a space for discovery without boundaries helps us to turn our science into benefits for human health and the economy. 

About the role

We are seeking a dedicated and proactive Operational Support Administrator (End User), known internally as End User System Administrator, to join our ITO Service Delivery Team. In this busy role, you will split your time between service ticketing (50%) and project work (50%). On the ticketing side, you will handle 2nd and 3rd line support for software and end‑user issues, managing 30–40 tickets a day. On the project side, you will deliver solution upgrades, new applications, and requests from scientists, building systems with them and providing ongoing BAU support.

As part of a team supporting over 90 systems across commercial, scientific, research, cloud, and building management platforms, you will play a key role in ensuring continuity of critical research and operational activities. All project tasks are logged and managed through project manager tooling, requiring you to balance priorities effectively in a dynamic environment.

We’re looking for someone who thrives in a collaborative setting, enjoys automation and structured problem‑solving, and brings strong organisational skills to both ticket resolution and project delivery.

What you will be doing

As an End User Systems Administrator at the Crick, you will:

• Platform and Service Technical - Serve as technical lead and subject matter expert for platforms including (but not limited to): JAMF Pro, Intune, SCCM, SharePoint Online, Microsoft 365 services, Monday.com, Dropbox, Planon, Worktribe, Condeco, FreezerPro, ARMIS, PPMS, Trello, Slack, Zoom and Zoom Rooms.

• Operational Support & Service Delivery - Provide 2nd/3rd line and escalation support for over 90 business, scientific, and operational platforms, including specialist scientific and building management/control systems.

• Automation, Integration & Cloud - Design and implement automation workflows using PowerShell, Python, Bash, Okta Workflows, Power Automate, and Microsoft Logic Apps.

• Documentation, Reporting & Continuous Improvement - Produce and maintain technical documentation, SOPs, training materials, and contribute to the IT knowledgebase using version control systems (Git).

• Collaboration & Stakeholder Engagement - Engage with users and stakeholders to gather requirements, feedback, and ensure service excellence.

Please see the full job description here.

About you

You will have:

• Broad experience managing enterprise end-user platforms (Windows, macOS, Linux) and operational support.*

• Strong operational knowledge of JAMF Pro, Intune, SCCM, or similar.*

• Experience with O365 management, SharePoint Online administration (site creation, config, permissions), and Azure Active Directory.*

• Experience with application/configuration packaging, scripting (PowerShell, Bash, Python), and automation tools (Okta Workflows, MS Logic Apps).*

• Confident in troubleshooting OS, hardware, networks, and complex integrated services.*

• Experience supporting Apple (iPad, iPhone), Android, and other mobile devices, peripherals, and significant collaboration platforms (Slack, Zoom, Teams, Zoom Rooms)

*Minimum Requirements

About Working at the Crick

Our values  

Everyone who works at the Crick has a valuable role to play in advancing the Crick’s mission and shaping our culture 

• We are bold. We make space for creative, dynamic and imaginative ideas and approaches. We’re not afraid to do things differently. 

• We are open. We’re highly collaborative and interactive, and make sure our activities are visible to the outside world. 

• We are collegial. We show respect for one another, work cooperatively and support the wider community. 

At the Francis Crick Institute, we believe that diversity and inclusion are essential to driving innovation and scientific discovery. We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed, regardless of their background, identity, or personal circumstances. We actively encourage applications from individuals of all genders, ethnicities, abilities, and experiences. We are a Disability Confident: Committed employer and want to ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them - just let us know when you apply. If you need assistance with applying (i.e., would like to apply by phone or post) please email: [email protected]

Find out more about life at the Crick.

What will you receive?  

At the Francis Crick Institute, we value our team members and are proud to offer an extensive range of benefits to support their well-being and development: 

• Generous Leave: 28 days of annual leave, plus three additional days over Christmas and bank holidays. 

• Pension Scheme: Defined contribution pension with employer contributions of up to 16%. 

• Health & Well-being: 

• 24/7 GP consultation services. 

• Occupational health services and mental health support programs. 

• Eye care vouchers and discounted healthcare plans. 

• Work-Life Balance: 

• Back-up care for dependents. 

• Childcare support allowance. 

• Annual leave purchase options. 

• Crick Networks offering diverse groups’ support, community and inclusive social events.

• Perks: 

• Discounted gym memberships, bike-to-work scheme, and shopping discounts. 

• Subsidised on-site restaurant and social spaces for team interaction. 

Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed.  

We reserve the right to withdraw this advert at any given time due to the number of applications received.