Operational Risk & Control

Crown Agents Bank is a vastly growing and regulated UK bank that connects emerging and frontier markets to the rest of the world, using FX and payments technology. We are transforming the way payments and FX move through emerging markets, reducing friction so that more money gets to those who need it. Emerging markets payments are usually challenging, expensive, unreliable and opaque. Our solutions help fix these pain points. Ultimately, we connect traditionally hard-to-reach regions to global financial infrastructure, giving access to the best prices and the fastest, most reliable settlement.

FX and cross-border payments are often complex and expensive, especially when operating in emerging markets. Crown Agents Bank (CAB) wraps its deep and trusted relationships and strength of network around innovative digital capabilities, and cross-border transaction banking solutions to enable fintech, corporates, governments, development organisations and banks to move money to, from, and across often hard-to-reach markets.

The Operational Risk and Control Manager is responsible for managing, maintaining, and embedding the organisation’s operational risk management frameworks, processes, and procedures within the First Line of Defence.

This role contributes to the enhancement of risk governance and controls, assists with oversight of critical processes, and fosters open communication and collaboration across all business lines. The aim is to align operational risk activities with business priorities and strategic objectives, promote real time risk management activities.

As a senior leader within the First Line of Defence, the VP Operational Risk and Control Manager will:

Embed and Maintain Risk Frameworks:

• Drive the implementation and continuous improvement of the operational risk management framework, ensuring alignment with organisational strategy and regulatory expectations.

Develop and Monitor KPIs:

• Establish and oversee key risk indicators (KRIs) and performance metrics to monitor risk exposure and control effectiveness across business units.

Lead Risk and Control Assessments:

• Coordinate and challenge risk and control self-assessments (RCSAs), ensuring timely identification, evaluation, and mitigation of operational risks.

Incident Management Support & Oversight:

• Ensure robust processes for capturing, escalating, and resolving operational risk incidents, embedding lessons learned and root cause analysis into business practices.

Control Testing and Assurance:

• Design and execute control testing programs to validate control design and operational effectiveness, providing assurance to senior management and governance committees.

Manage Trigger Events:

• Facilitate and oversee trigger event processes to ensure risk profiles are updated promptly in response to significant changes or emerging risks.

Governance and Reporting:

• Prepare and present high-quality risk reporting packs, dashboards, and insights for the Operational Risk Committee, New Product & Significant Change forum, senior leadership teams, and regulatory forums.

Regulatory Compliance:

• Ensure adherence to FCA, PRA, and other relevant regulatory requirements, as well as internal policies and standards.

Stakeholder Engagement:

• Act as a trusted advisor to business leaders, fostering a strong risk culture and promoting accountability for risk management across all lines of business.

Leadership and Team Development:

• Provide support to junior risk professionals, building capability and resilience within the team.

• 5 years + Risk Management Experience
• Strong understanding of operational risk principles, frameworks, and regulatory requirements.
• Proven experience in risk and control assessments, incident management, and governance reporting.
• Excellent analytical, problem-solving, and communication skills.
• Ability to influence and build relationships across diverse business lines.
• Proficiency in risk management tools and data analysis.

• Hybrid working
• Contributory personal pension plan: - Minimum: Employee 2% and Employer 7%. Employer matches contributions in 1% increments to a maximum of: Employee 5% and Employer 10%
• Life Assurance – 4 times annual salary
• Group Income Protection
• Private Medical Insurance – this may include cover for partner and or children at company cost. Cover includes Optical, Dental and Audiology
• Discretionary Bonus
• Competitive Annual Leave
• 2 Volunteering Days
• Benefit Hub